Field service engineer
contract type
permanent
country
mexico
location
guadalajara
your opportunity
sidel is looking for a field service engineer that performs installation, start‐up, commissioning and test of the sidel end of line equipment supplied to customer sites. The candidate must perform technical assistance during and after the warranty period, carry out training and other after sales services of sidel`s equipment installed at customer sites. Develop a good understanding of the customer needs to provide objective advice and to ensure customer satisfaction.
your mission
1. test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications.
2. properly handle, check and transfer equipment non-conformities.
3. prepare job progress chart and technical reports in reference to carried-out activities.
4. ensure ultimate internal and external customer satisfaction.
5. perform activities in line with the standard operating procedures (sops), sidel coordination plan rules and customer rules.
6. report after sales opportunities detected on customer site.
7. technical activities, troubleshooting and reporting deliverables.
8. report to the installation site manager for team site activities.
your profile
level of education and languages:
9. bachelor’s degree or technical degree in electrical / automation engineering (+2) and/or equivalent experience
10. fluent level of english is a must.
11. specialization in auto-mechanic is a plus.
12. spanish, italian and/or french is an advantage.
required experience and skills:
13. experience in the beverage/packaging industry with expertiese on shrinkpacking machines
14. 3-6 years of experience in field activities
15. technical subject matter expertise on automation (b&r, siemens, elau & ab)
16. able to code software from scratch
17. hands-on experience in working and modifying hmi and plc in industrial plants
18. hands-on mechanical skills and experience of working on eol equipment is a plus
19. availability to travel up to 90 % (including international locations)