*role*:gcp infrastructure team manager*
mandatory technologies
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- knowledge on infrastructure services in gcp iaas services & gcp products or related cloud platforms.
- experience in troubleshooting and supporting gcp infrastructure services - gcp compute, kubernetes engine and other infra components and other environment builds
- basic experience in any standard webserver and related framework
- understanding of object oriented javascript and related frameworks, type script, html5, css frameworks.
- good understanding and cording experience in algorithms & data structures.
- should have understanding of system design / scaling.
- should have experience in testing applications.
- should have understanding on networking protocols and trouble shooting.
Main experience required
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- degree in it / computer science / related discipline with 8+ years of experience in it industry as a support engineer with infrastructure experience.
- +3 years of basic experience in supporting restfull web api’s using java and python core framework.
- experience in unix/linux platform, command line and shell scripting
- experience in enterprise level product support experience.
Mandatory skills / requirements
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- excellent customer interfacing skills.
- excellent written and verbal communication skills in english
- strong attention to detail and outstanding analytical and problem-solving skills.
Hiring type
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- employee
desired skills, technologies and experience
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- familiarity with gcp iaas services & gcp products
- work experience of other cloud services such as aws, azure, ibm soft layer, rackspace, private clouds
- google cloud certification (gcp) is preferred
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- remarks section *
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project activities and responsibilities
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- own and monitor the performance and calibration on team members
- frequent 1:1s with team members to solicit feedback on process inefficiencies or team-related issues
- deliver performance reviews to team members
- own and create performance improvement plans
- communicate vision and strategic vision changes
- track case handling and time management
- review and improve case handling flow
- create, implement, and follow up on individual, team, and site wide action plans and communicate the initiatives and results with the client
- identify and implement initiatives to drive customer satisfaction, increase case quality, increase efficiency, and boost team productivity -- and share the initiatives and results with the client
- manage the performance and career development of the technical support team
- manage responsive relationship with the client to build productive, retention-oriented team culture
- report weekly according to the kpi performance code calls
- own, prepare content, and present reporting for wbr/mbr/qbr
- handle all agent scheduling
tipo de puesto: tiempo completo
salario: $47,000.00 - $78,000.00 al mes
horario:
- turno de 8 horas
prestaciones:
- días por enfermedad
- programa de referidos
- seguro de gastos médicos mayores
- seguro de vida
- vacaciones adicionales o permisos con goce de sueldo
- vales de despensa
consideraciones ante el covid-19:
uso de mascarillas y desinfección de áreas de trabajo.
Idioma:
- inglés (obligatorio)
licencia/certificación:
- sistemas computacionales o equivalente (obligatorio)
lugar de trabajo: hybrid remote en 64650, monterrey, n. L.