The **Renewal Account Manager** is responsable for manage and ensure the renewal of subscription contracts and technology services, strengthening client relationships and contributing to the sustained growth of the company. In this role, you will be key to maintaining recurring revenue, identifying growth opportunities, and delivering excellent customer service.
**Essential Duties and Responsibilities**:
- Ensure the timely renewal of licenses, subscriptions, and service contracts, negotiating favorable terms and conditions.
- Maintain consistent communication with customers and partners to ensure customer satisfaction, resolve concerns, and anticipate potential issues.
- Identify risks of churn (customer loss) and propose proactive solutions to enhance the customer experience.
- Understands customers’ business and solutions requirements
- Spot upselling and cross-selling opportunities during renewal negotiations.
- Work closely with sales and technical support teams to ensure a smooth renewal process.
- Use CRM tools to monitor renewal progress, update records, and generate key reports on retention and performance.
**Qualifications**:
- Minimum 5 years’ experience in technology related sales.
- Proven history working with vendors, wholesalers, partners and end users within technology industry.
- Bachelor’s degree or certificate of completion of studies.
- Strong interpersonal skills including sales, problem solving, and customer service are absolutely required.
- Ability to analyze sales and market data.
- Ability to give quality presentations.
- Ability to work independently but meet assigned goals and objectives in designated time frames.
- Fluency written and verbal communications in English is a must.
- Must be able to work in a fast-paced, changing environment, at all levels of the organization and able to build long term relationships with customers/partners.
**Why work with us?**
Belong to an innovative company characterized by an excellent work environment.
Be part of a regional work team with cultural diversity.
Have access to professional growth possibilities with highly competitive benefits.