*tech specialist support*
*main activities*:
provide 1st level specialized technical support on hardware and software, face to face and remotely, for computer, mobile phone, and video conferencing equipment used by executive senior management and treasury users within hsbc
provide personalized and detailed advice on technology requirements received, offering fast and effective solutions, making use of last generation technology and adhering to internal security and infrastructure standards
management and administration activities in the area such as bcp organization programs, risk program analysis and user perception program.
*requirements*:
- advanced knowledge on fault identification and resolution of computer hardware components and mobile devices
- advanced knowledge on the installation, configuration, tuning and support of windows 10, macos (big sur-monterey), android/ios operating systems (newer versions)
- advanced knowledge on identification, configuration and support of wan/lan networks, both wired and wireless, on computer equipment and mobile devices
- knowledge about nps (net promoter score) indicator to be able to create improvements plans.
Requirements
*experience*
at least 2 years
*skills*
- excellent verbal and written communication
- analytical thinking in problem resolution
- optimal answers and solutions in work under pressure
- effective communication of results
- ability to learn new technologies
- proactivity, automotive and leadership
- tem work
- skills for interpersonal relationships
*qualifications and accreditations*
- microsoft office (excel, word, power point, etc.)
- windows system support
- second language: english (mostly desirable)
hsbc is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At hsbc we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.
- “at hsbc we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._
- our paid leave package is at the forefront in mexico, now you have one more reason to be hsbc and proudly live a culture of well-being, balance and car care”_