Job opportunity: sales and marketing analyst
we are seeking a highly skilled business analyst – sales & marketing to join our team. This role requires strong analytical skills, excellent problem-solving abilities, and effective communication with stakeholders.
key responsibilities:
* provide user support for sales & marketing teams during key reporting periods.
* develop functional specifications, gather user approvals, conduct uats, and create requirements for production releases.
* conduct data analysis to support marketing campaigns, sales performance tracking, and market research.
* monitor and follow up on customer service requests (csrs) in collaboration with business relationship managers (brms).
* track and resolve tickets related to sales & marketing applications and tools.
* create business requirements for global sales & marketing teams.
* follow up support incidents to understand recurrent issues and implement permanent solutions.
* collaborate with and influence key internal and external business stakeholders.
requirements & qualifications:
* strong organizational and analytical skills.
* problem-solving and decision-making abilities.
* positive attitude and excellent communication skills for engaging with upper management.
* ability to handle fluent and assertive conversations in english.
education & experience:
* 2+ years of experience in a business analyst role, preferably related to sales & marketing.
* experience with crm platforms (salesforce, hubspot) is a plus.
* sql developer experience.
* proficiency in ms office, including excel for data analysis.
* strong problem-solving abilities.
* proactive, self-starter with a strategic and analytical mindset.