What does the day‑to‑day operation of the role entail?
Ensures that the company converts revenue to cash by collecting accounts receivable.
The collections analyst ensures the timely receipt of high value customer payments, putting our customers first. To accomplish this, the analyst will seek to understand all issues, internal and external, what is causing the delays and drive the solution in compliance with our company policy and legal requirements.
Responsibilities:
• Responsible for managing all current and past due balances in assigned complex regional portfolio.
• Contact high value customers to gather data, organize, analyze and negotiate to close all issues slowing payment on open receivable balances
• Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment
• Maintains and build strong relationships with different business partners across the organization
• Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer
• Recognizes trends for non- payment and resolves issues by engaging internal partners
• Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for company and customer
• Analyzes at-risk customers and recommends account strategies to prevent delinquencies
What is required to apply?
* First level university degree with a focus in business or economics recommended or equivalent experience
* Typically, 2-4 years of experience
* Fluent in Portuguese and basic English level.
Knowledge and Skills:
• Strong written and verbal communication, negotiation, and conflict resolution skills
• Strong influence skills
• Strong problem-solving skills
• Strong prioritization skills
• Good accounting knowledge
• Good understanding of order management process
• Good understanding of dispute management process
• Good understanding of collection processes and financial concepts
Why Deloitte?
Through our work, we make a meaningful impact that creates a positive difference for our clients, society, and the planet. We collaborate on diverse projects with people who listen, inspire, encourage, and support us to bring out the best in ourselves.
At Deloitte, our holistic development is a priority. Through learning opportunities, mobility programs, volunteer work, and personalized guidance from our leaders, we grow in our careers and build lasting connections.
Next Steps
Are you ready to make an impact? We’re looking for you—apply now