We are seeking an enthusiastic customer service professional to join our daylesford branch team for a fixed term contract of 15 months - 14 hours per week - monday and friday: 9.15am - 5.00pm - do work that matters
as the public face of commbank, the retail banking services (rbs) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market‑leading products, services and technology.
you will be joining one of our multi‑channel branches!
what is a multi‑channel branch?
* between 9:30-1pm: our retail branch services customers in the community face to face with their everyday banking needs, enquiries & transactions.
* after 1pm: we assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
see yourself in our team
as the customer banking specialist in our branch, you'll:
* have in‑depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
* complete financial health checks to assess customers' financial needs and identify any changes.
* provide options for the customer through education & demonstration of our in‑branch technology and digital banking options.
* problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk‑adverse culture.
we're interested in hearing from people who have
* proven experience delivering exceptional customer service ideally in financial services, retail or hospitality.
* excellent communication skills & the ability to articulate financial terms in a clear way.
* the ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
* ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
* a genuine interest in building a career with commbank and improving the financial wellbeing and lives of our customers.
advertising end date: 18/03/2025
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