Activities:
· support for mobile device administration.
· support for ios and android based devices.
· act as the main bridge between
the company
and the voice/data services operator (mobile services for smartphones, bams, data lines, voice lines), including incident escalation with the carrier.
· support users with requests such as line activation, line blocking, roaming setup, new lines, and line reassignment.
· support users in incidents such as lost, stolen, or damaged devices, ensuring the correct process is followed.
· track and follow up on requests and incidents from initiation to closure, coordinating with the provider's service desk/support contacts.
· provide support for it day mobile requests and satellite mobile phones.
· assist users with the configuration of smartphones, ipads, and bams, including integration into
the company's
network, wiping, and reconfiguration.
· provide support either physically at any
company location
or remotely for any user.
· participation in it unplugged events.
· maintain inventory of data and voice lines, ensuring daily updates with accurate information for
the organization
.
· update inventory by contacting users, key business contacts, and leveraging
the company's intranet
.
· share necessary information to update the internal
company portal
related to data and voice lines.
· update of the inventory of lines, users, etc.
· monitor and support the monthly invoicing process from providers, ensuring compliance with
the company's
processes.
· create purchase orders (pos) for providers (following
the company's
approval processes) for any required requests such as new equipment purchases.
· prepare internal reports, including:
o monthly usage report per business controller and it´s dependencies (to be done together with the provider).
o daily report and follow up with provider related to lines exceeding the data plan or voice plan assigned.
o roaming usage reports and follow-up to confirm service availability and provide support if blocked.
· analyze information to identify service improvements and potential cost reductions.
· create and update manuals for data lines, voice lines, mobile devices, bams, and ipad support within the scope.
· adhere to current
company processes
and provide feedback for possible service and support improvements.
· provide support for other local it service activities if needed, though the primary responsibility will remain mobile support.
benefits:
·
the organization
will provide the following tools and necessary access to perform support services:
o external
company
user id and email.
o
company
laptop with access to
the organization's
network.
o onboarding related to
company processes
for mobile support and the contacts required to execute the activities.
· if support is required in a location other than offices,
the company
will provide transportation (e.g., taxi service) to the specified location.
requirements
· years of experience in it support (mobile & voice).
· strong knowledge of ios and android device management.
· good communication skills in english (written & spoken).
· problem-solving and analytical mindset.