Ways of working: onsite - this job is fully onsite.employee type: employeeglobal job level (hcm): support 3 (3)
company description
it started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da vinci surgical system and ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Job description
primary function of position
we are looking for a motivated, detail-oriented individual passionate about delivering an exceptional customer experience to join our human resources people services team. The people services representative1provides high-quality, customer-focused support to employees across multiple regions. This role is responsible for accurately processing routine hr transactions, responding to standard hr inquiries, and maintaining employee master data with close adherence to established procedures.
Respond to hrhelpnow(servicenow) inquiries by applying established policies and standard procedures.
Process routine hr transactions on the workday (e.g., job changes, demographic updates, organizational moves) with close attention to detail.
Support onboarding and offboarding tasks following defined workflows; escalate exceptions when needed.
Maintain employee file accuracy and data integrity using standard data-entry protocols.
Provide basic guidance to employees on benefits, payroll coordination, and general hr questions by referencing documented guidance.
Participate in continuous improvement discussions by identifying repeat issues or process pain points.
Complete required system training (workday, servicenow, adp/tress/sap) and maintain proficiency in assigned platforms.
Deliver end-to-end hiring process steps, which may include the initiation of background checks, conducting i-9 employment verification (u.s.), monitoring exception reports, and ensuring timely and accurate completion of documented onboarding processes.
Utilize servicenow ticketing and case management system for a variety of inquiries and tasks that need to be addressed by the people services team. Monitor and update assigned case load as appropriate until cases can be resolved and closed.
Create process documentation– sop’s /process maps for new processes and changes in process.
Qualifications
required skills and experience
a minimum of 2 years of related working experience in global human resources or customer service/support function
strong attention to detail and customer-service orientation.
Ability to follow established processes and instructions and provide input on opportunities for process improvements and efficiencies
communicate clearly and professionally.
English language skills required, with bilingual capability strongly preferred for global support teams.
Bachelor’s degree or hr certification preferred but not required.
Preferred skills and experience
2-3 years of experience in hr services or related capacity supporting the human resources department, ideally in a centralized shared services structure
experience with workday hris, servicenow, or similar hr technologies
require education and training
additional information
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