Meet the team
you will belong to a regional supply chain operations team accountable for guiding and leading our manufacturing partners to meet our customers' expectations as well as helping cisco to create, implement and adopt new processes, platforms and technologies that enable better customer experience. The technical operations manager is the primary technical interface to the manufacturing partner site and is accountable for driving both operational excellence (delivery, quality, and cost) and factory excellence (capability, efficiency, security and sustainability). This position leads a team of engineers in one or several of the following fields: test/software development, electrical, mechanical and manufacturing, to drive product quality in the factory. Position requires strong knowledge of test infrastructure, pcba manufacturing operations, and smt technology roadmap. This leadership position works with the director of regional operations.
impact
* responsible for leading manufacturing execution excellence and customer experience through operational performance on delivery, quality, cost and transformation.
* ensure the ems partners sites have the outstanding quality management system (qms) deployed throughout their operation.
* lead operational excellence metrics ete yield, timely delivery, ct2r, nms budget, etc. and accountable for associated business results.
* accountable to solve any factory‑related quality issues and to handle line alert and line stop situations.
* drive cycle time reduction, test optimizations, and quality improvement to meet and improve cost and product lead time.
* support the enablement of new manufacturing nodes from the manufacturing and test perspective.
* partner with various cross‑functional organizations including product operations, supplier management, planning, fulfillment, technology and quality to drive business outcomes.
* drive qualification of smt lines for next‑gen pcba technologies, bga, edge bonding, large press‑fit connectors, and process characterizations.
* build strong organization with leadership bench strength, capabilities for the future, and engagement.
* focus on supply chain innovation through process, tools and test reengineering and implementation.
minimum qualifications
* 15+ years of broad supply chain electronics technical operations experience in test development engineering or manufacturing process experience.
* bachelor's degree in electrical, electronics, industrial, or mechanical engineering or a related field required.
* 3+ years of personnel management experience, leadership role in supply chain and team development.
* strong knowledge and experience in functional test and/or pcba smt operations and factory management.
* develop solutions to complex problems and implement short/long‑term technical strategies.
* extensive project management knowledge with ability to influence all levels and build trust to achieve a shared vision and drive accountability.
* english and spanish language proficiency.
preferred qualifications
* programming knowledge, python, sql, impala, and understanding of design for test (dft).
* demonstrated statistical analysis knowledge.
* ability to self‑motivate with a strong desire to learn and to be flexible.
* strong leadership and communication skills to collaborate and connect people.
* master of science in business a plus.
benefits
u.s. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a cisco matching contribution, short and long‑term disability coverage, basic life insurance and numerous wellbeing offerings. Employees on sales plans earn performance‑based incentive pay on top of their base salary.
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