Responsibilities
- Customer Service
- Respond to all customer inquiries within 24 hours.
- Schedule weekly calls to ensure orders are on track for the customer request date.
- Resolve disputes through direct contact with customers.
- Provide the customer's Order Status Report.
- Order Execution
- Proactively handle order backlog.
- Report order status.
- Follow up on commitments and delivery achievements with customers.
- Handle the delivery process through the internal supply chain.
- Assess sales estimates monthly.
- Sales Updates
- Coordinate critical orders weekly with the sales team.
- Analyze risks and opportunities based on credit status, customer feedback, plant deliveries, logistics timing, and service operations.
Who you are
- For this role, you will need
Requirements
- Business Administration, Engineering (Industrial, Mechanical, Chemical, Automation), or related field.
- English proficiency of at least 70%.
Experience Requirements
- 2 years of experience in administration orders in Final Control, reporting R&O; to ensure LATAM POR, backlog management, and customer service for internal candidates; 3 years for external candidates.
- Preferable experience with ERP programs.
- Preferable knowledge in supply chain, administration, and logistics.
- Ability to prioritize multiple tasks simultaneously.
Qualifications that set you apart
Technical Knowledge Requirements:
- Supply chain management.
- Logistics.
- Order administration.
- ERP systems.
Traits & Skills:
- Self-confidence.
- Analytical capacity.
- Resilience.
- Self-starting and productive.
- Ability to multitask and handle going for priorities.
- Excel and Power BI.
- Experience with Oracle strongly preferred.
- Accountability.
- Ability to make decisions and take action.
- Problem-solving skills.
Job Competencies
- Communicates Effectively.
- Action Oriented.
- Drives Results.
- Customer Focus.
- Accountability.
Benefits
At Emerson we offer a competitive benefits package to recognize and support our employees.
Equal Opportunity
Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our company, regardless of gender identity, race, sexual orientation, disability, age, religion and/or nationality. At Emerson, we have different Employee Resource Groups that demonstrate our dedication with DE&I.; Through continuous development of activities, programs, and social awareness. This job description outlines the typical tasks and responsibilities associated with the role but does not encompass every duty or skill required. All job requirements are subject to potential adjustments to accommodate individuals with disabilities. This role does not limit the employee to only the specified duties and serves as a baseline for the vital knowledge, skills, abilities, education, and experience needed to excel. Additional tasks may be assigned as needed.
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