Hoy
account manager – bodycote
account manager
our people are the heart of our business. As the world’s largest provider of thermal processing services, bodycote employs thousands of highly skilled staff around the globe. This position manages relationships and customer service for accounts at the plant level including inside and outside sales. The incumbent will generate quotations and work with customers and plant personnel to establish production expectations. The account manager will work to cultivate new business opportunities, expand the customer base, and explore new markets. The sales engineer adds value to the plant by serving as the focal point for the cultivation, retention, and expansion of business opportunities with customers.
* develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors.
* conduct sales calls, and receive and respond to phone inquiries from customers and potential customers.
* conduct customer feedback interviews/surveys.
* develop and deliver quotations, and provide clarification of customer requirements.
* partner with employees at the plant level to monitor the progress of work to meet customer expectations.
* project management.
* access to proprietary and third-party information necessary to the business; perform duties ethically and professionally.
* performs other tasks as assigned or dictated by the position.
* must report for work on time, follow directions, interact effectively with co-workers, follow rules and procedures, and accept constructive criticism.
* education – high school education or equivalent; college degree preferred.
* must demonstrate the ability to read, write, and communicate in english.
* experience – ten years in sales, customer service, or related field.
* demonstrate good judgment in fostering positive customer relationships.
* ability to quote pricing, and manage expectations for process and delivery.
* exercise tact and ability to partner with customers to resolve issues.
* problem-solving skills to meet customer expectations.
* communication skills with employees at all levels to achieve exceptional customer service.
* advocate for the quality of our products and services.
* conduct in accordance with bodycote policies and procedures; maintain ethics in all interactions.
* working knowledge of relevant procedures and systems (bhi qc, fm pro basics, project tracking, etc.).
* ability to cultivate and develop customers from diverse backgrounds, from small entrepreneurial businesses to large multinational corporations.
physical & mental demands
* work in a sitting position for extended periods; in office/industrial environments.
* manual dexterity for data entry; ability to bend, pull, stoop, reach.
* lift 25-30 lbs.
* exposure to heat, fumes, noise, humidity, etc.
* ability to communicate effectively orally and in writing; visual acuity to read documents and screens; hearing in person and via phone.
eoe/minority/female/disabled/veteran
account manager – additional context (bodycote)
hoy
key account manager – continental
hoy
account manager
due to the nature of our business and a heavy industrial market, bodycote deems this position to be safety-sensitive
summary: this position manages relationships and customer service for accounts at the plant level including inside and outside sales. The incumbent will also generate quotations and work with customers and plant personnel to establish production expectations. The account manager will work to cultivate new business opportunities, expand customer base and explore new markets. The account manager adds value to the plant by serving as the focal point for the cultivation, retention and expansion of business opportunities with customers.
* develop a trusted advisor relationship with key customer stakeholders, potential customers and executive sponsors.
* conduct sales calls, receive and respond to phone inquiries from customers and potential customers.
* conduct customer feedback interviews / surveys.
* develop and deliver quotations, provide clarification of customer requirements.
* partner with employees at the plant level to monitor progress of work to meet customer expectations.
* project management.
* ethical and professional handling of proprietary information.
* perform additional tasks as assigned.
* timely attendance, adherence to procedures, and constructive cooperation with colleagues.
qualifications
* education – high school education or equivalent; college degree preferred.
* read, write and communicate in english.
* ten years in sales, customer service or related field.
* good judgment in fostering positive customer relationships.
* ability to quote pricing and manage expectations for process and delivery.
* problem solving to meet customer expectations; effective communication at all levels.
* advocate for quality of products and services.
* adherence to company policies and ethics in all interactions.
* working knowledge of bhi qc system, bhi procedures, fm pro basics, project tracking, faa manual, ams and mil specs, process capabilities, etc.
* knowledge of heat treatment and bodycote policies.
* ability to cultivate customers from diverse backgrounds.
physical & mental demands
* sitting for extended periods; office/industrial environment.
* manual dexterity for data entry; ability to bend, pull, stoop, reach.
* lift 25-30 lbs.
* exposure to heat, fumes, noise, humidity.
* effective oral and written communication; visual and auditory acuity.
the statements herein are intended to describe the general nature and levels of the work performed, but are not a complete list of responsibilities, duties, and skills required. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.
bodycote is an equal opportunity employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, etc.
key facts: ref83544c – marketing and sales; location: san luis potosí – contitech; job flexibility: remote job; contact: sergio gonzález; legal entity: contitech mexicana, s. de r.l. de c.v.
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