*major accountabilities*:
- drive competitive sales growth -identify and prioritize high-potential customers through data analysis (hcps and stakeholders) who influence prescription decisions -drive sales performance through the skillful orchestration of positive customer experiences -engage and build relationships -engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities -personalize and orchestrate customer engagement journeys for target hcps by reflecting customer preferences, leveraging available content and multiple engagement channels -build engagement by working in partnership with hcps to develop a sustained collaboration over time for sandoz -deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment -establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) -develop deep customer insights and understanding -gather insights on the customer’s business to uncover what is important to them -follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans -share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans -deliver value to customers and patients -collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs -act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.
- act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
- when facing ethical dilemmas, do the right thing and speak up when things don't seem right.
- live by sandoz code of ethics and values and behaviors.
*key performance indicators*:
- to be populated at local level, based on the guidance that will follow from i field engagement performance management council outcomes.
*minimum requirements*:
*work experience*:
- established network to target customer group desirable.
- sales in healthcare / pharma / related business.
*skills*:
- account management.
- commercial excellence.
- communication skills.
- compliance.
- conflict management.
- cross-functional coordination.
- customer insights.
- ethics.
- healthcare sector.
- influencing skills.
- negotiation skills.
- selling skills.
- technical skills.
*languages*:
- english.