Overview
customer care & fraud prevention representative (call center) at american express. This role focuses on preventing losses by analyzing accounts and validating or declining charges, especially for establishments or colleagues assisting customers during travel or emergencies.
responsibilities
an account protection specialist will be focused on detecting, preventing and stopping possible losses for our organization through account analysis and charge validations. Responsible for approving or declining charges requested by establishments or colleagues who are assisting our customers while traveling or in an emergency situation, through detailed analysis to prevent possible fraud.
minimum qualifications
* intermediate english and adaptability to different communication styles.
* regulation and policy knowledge, understanding and compliance.
* digital dexterity: navigate between screens, system knowledge, outlook, office, etc.
* high analytical capacity and risk evaluation.
* excellent writing and verbal communication skills.
* schedule availability (mon – sun 6:00 am to 12:00 am).
* availability to cover 8-hour shifts 5 days a week.
* detail oriented.
preferred qualifications
* adaptability and flexibility to work in dynamic environments.
* ability to work under pressure.
* proactive.
* excellent customer service.
benefits
* competitive base salaries
* bonus incentives
* support for financial-well-being and retirement
* comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* generous paid parental leave policies (depending on your location)
* free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* free and confidential counseling support through our healthy minds program
* career development and training opportunities
offer of employment with american express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
seniority level: entry level
employment type: full-time
job function: other
polanco, mexico city, mexico
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