Overview
location: colony spaces, colima, mexico
employment type: full-time
compensation: $18,400–$26,250 mxn monthly (depending on experience)
benefits: health, dental, vision, life insurance, meal allowance, monthly internet & electricity stipend, mental health support resources, and more
work schedule / hybrid details:
• training: first 2 weeks will require monday–friday, 8:00 am – 5:00 pm in-office for onboarding and training.
• post-training hybrid: 2 days in-office, 3 days remote.
• working hours: 8-hour shifts aligned to cst timezone. Support is available to clients from 7:00 am – 7:00 pm cst, so shifts will be scheduled within these hours depending on business needs.
we are looking for a support specialist, workforce to provide outstanding support to our payroll clients. You will collaborate with sales, implementation managers, and third-party partners to ensure clients have a seamless experience with payroll solutions.
the ideal candidate is detail-oriented, organized, technically savvy, and capable of managing multiple tickets and tasks simultaneously. Strong communication skills, a solution-oriented mindset, and a passion for helping clients succeed are critical.
key responsibilities
* respond to technical support tickets related to payroll and workforce products
* request and gather information from customers to troubleshoot issues
* contact customers via phone or screen sharing to resolve problems
* guide customers on payroll integrations and product functionality
* diagnose, document, and escalate software defects to internal teams
* participate in live chat support for real-time customer assistance
* manage and prioritize a personal queue of support tickets
* identify gaps in internal or customer-facing documentation and suggest improvements
* track and share recurring ticket trends with the implementation team
* conduct basic product training sessions for customers as needed
* collaborate with sales, implementation managers, and third-party partners to ensure client success
requirements
* prior experience with payroll or hr systems
* strong attention to detail and ability to troubleshoot technical issues
* ability to manage multiple tickets and tasks simultaneously
* proficiency in excel
* clear english communication skills (written and verbal)
* ability to explain technical concepts in simple terms to customers
* strong technical aptitude and experience working across multiple platforms
* solution-oriented mindset with the ability to remain calm under pressure
* strong customer service skills and problem-solving abilities
nice to have
* familiarity with restaurant management systems
* experience with restaurant labor scheduling or labor management
* understanding of basic accounting principles and journal entries
* understanding of labor accruals
* experience providing software or saas technical support
* experience conducting customer training or onboarding sessions
* experience working with live chat or multi-channel support environments
benefits
* health, dental, vision, life insurance, meal allowance, monthly internet & electricity stipend, mental health support resources, and more
* growth opportunities: as a key player i you'll have the chance to shape your role and grow with us.
* innovative culture: join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
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