A minimum 3-5 years of relevant work experience in a supervisor role of a contact center.
- excellent verbal and written communication skills in english- proven experience in supervising and leading a team in a call center environment- ability to negotiate and resolve conflicts with customers or team members- exceptional customer service skills with the ability to handle difficult situations professionally- multilingual skills are required- strong leadership abilities to motivate and inspire the team- ability to effectively communicate with individuals at all levels of the organization- sales experience is preferred but not required.
- microsof office 365 basic knowledge.
*- tourist us visa is required.
*- develop and implement strategies to improve performance and efficiency- set performance goals and targets for the team- monitor and evaluate contact center metrics to ensure customer satisfaction and productivity- train, coach, and mentor representatives leading by example- handle inbound and outbound customer calls as well as escalated customer complaints or issues- manage collection calls- collaborate with management to resolve customer concerns- implement quality assurance processes to maintain high standards of service- prepare reports and analyze data to identify trends and areas for improvementtipo de puesto: tiempo completosueldo: $30,* - $35,* al meshorario:- turno de 8 horasprestaciones:- caja de ahorro- descuento de gimnasio- seguro de gastos médicos mayores- vales de despensalugar de trabajo: empleo presencial