Location: aguascalientes job schedule: full-time on site education requirement: high school diploma shape the future of mobility at nissan: launch your career, drive innovation we are currently looking for a customer service representative to join our team in aguascalientes. The position is responsible for providing excellent and efficient quality service in inbound calls from customers/businesses that own a vehicle through nissan motor acceptance corporation (nmac) or infiniti financial services (ifs) in regard to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (including technical support assistance to the nmac/ifs website). A day in the life: receives a standard number of inbound phone calls on active/inactive accounts from nmac/ifs customers or businesses, nmac/ifs dealerships, and/or third parties (other financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request. The agent will have to identify the current account status for appropriate action on both retail and lease nmac/ifs phone calls regarding a total loss incident, vehicle damage, titles, end of term, interest rate, post maturity date, and other subjects maintains a quality standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our call model to assure all compliance, state, and federal regulations are within guidelines. Must be able to utilize all tools and resources available to proactively resolve our customer’s concerns and prevent any further callbacks. Must be able to follow all adherence guidelines to achieve a minimum target of 95% who we’re looking for: required: education requirements: high school diploma list of required skills and qualifications: basic understanding of the auto finance industry, empathetic with difficult situations & active listening knowledge of excellent custome...