Job summary:
we are seeking a highly skilled and experienced account manager to join our team. As a key member of our sales team, you will be responsible for managing and enhancing existing accounts, identifying new business opportunities, and providing exceptional customer service.
main accountabilities:
* client retention: obtain and maintain a high level of customer experience on assigned accounts.
* business growth: work with sales towards business development goals whether with new or established accounts.
* operational enhancements: continually improve knowledge of products and respective markets.
success measures:
* consistency in timely and appropriate resolution of client issues.
* level of value added to the business development initiatives.
* excellent client retention.
* level of contribution and effectiveness of interdepartmental operational enhancements.