*about us*
bringing true hospitality to the world.
we want to welcome you to a world of bringing true hospitality to everyone.
when you join us at ihg®, you become part of our global family.
a welcoming culture of warmth, honesty, and a passion for providing true hospitality.
we pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path.
in making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.
with over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.
we're growing; grow with us.
*your day to day*
service and successfully book group sales business for domestic and international ich hotels via toll-free group and meeting numbers, mail, holidex and/or holiday hospitality personnel service requests.
serve as liaison between mexico and latin american clients and worldwide hotels who are inquiring for information on group reservations and conference network services.
collect all information and quotations needed in order to compose the offer for the client(s), while offering excellent service with the intention to turn as many requested bookings as possible into confirmed reservations.
act as a representative of the hotel during the negotiation and planning until a final contractual agreement has been established.
essential duties and responsibilities
- receive telephone calls from travel agencies and companies requesting availability and rates for 10 or more rooms at hotels worldwide.
- develop quotations which include room rates, availability in meeting rooms, and meal prices.
provide customers with all pertinent information related to hotels, confirmation and cancellation policies, rates, etc.
in writing.
- maintain a consistent, high quality customer-focused orientation.
listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided.
respond to individuals in manner and timeframe promised or follow-up to explain status.
- follow-up and verify the client's interest in the offer and assist him/her in the whole process of booking, including the elaboration of quotations and contracts, receiving rooming list and deposits, and any other items or changes that might occur during the booking process.
- maintain the domestic hotels sales manual; ensuring it is up to date.
prepare reports, charts, presentation data, or logs as required and according to established specifications.
provide monthly computerized reports showing sales and related activities.
maintain customer database and account management files.
- collect, process and forward advance deposits to the corresponding hotels.
- meet with promotora de ventas in order to know when the client's needs are and how to provide them with better service.
*what we need from you*
*english, portuguese, and spanish required*
education
- high school diploma or an equivalent combination of education and experience required.
travel industry equivalent strongly preferred.
experience
- 1-3 years of previous experience in a position of responsibility in reservation relay, sales, telemarketing or customer service.
technical skills and knowledge
- demonstrated ability to provide clients with a high level of customer service by exhibiting interest, diplomacy, know-how and professional image.
- demonstrated familiarity with hotel phone systems and computerized systems such as holidex and related databases, for the purpose of accessing and providing appropriate information.
- demonstrated organizational skills and attention to detail in order to maintain accuracy of reporting data.
- demonstrated effective oral and written communication skills for the purpose of conveying information to internal and external customers, or providing information via written reports or correspondence.
*what we offer*
we'll reward all your hard work with a great salary and benefits - including great room discount and superb training.
join us and you'll become part of the global ihg family - and like all families, all our individual team members share some winning characteristics.
as a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives.
you need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
ihg is an equal opportunity employer.
minorities/females/disabled/veterans
job reference: amer00486