*company overview*
founded in 1973, inter-con security systems, inc. is a global leader in customized security services. We serve a diverse portfolio of clients, including u.s. government agencies such as the departments of state, justice, homeland security, energy, and defense, as well as fortune 500 companies, public utilities, and high-net-worth individuals. With over 35,000 security professionals operating across four continents, inter-con stands at the forefront of mission-critical security solutions. We are proudly family-owned, operating with a legacy of integrity, service, and excellence.
*position summary*
the *future operations (fops) scheduler* is responsible for maintaining an accurate, fully staffed schedule for upcoming weeks. This position ensures 100% shift coverage following the copy-forward trigger (which occurs at midnight every saturday) and plays a key role in maintaining operational continuity, schedule compliance, and team accountability.
*key responsibilities*
- *shift coverage and planning*:
- ensure all unassigned shifts for the upcoming week are covered as a priority.
- once the immediate schedule is filled, begin assigning shifts further out into the future.
- prioritize hard-to-fill shifts first (e.g., those requiring higher clearances or specialized qualifications).
- utilize tools such as bubo gantt to filter by availability, qualifications, and shift preferences.
- review and respond to officer shift requests, prioritizing those who do not incur overtime.
- *overtime management*:
- monitor officer weekly hours using the scheduling platform to avoid unnecessary overtime.
- if overtime is unavoidable, secure advance approval from a team lead.
- *compliance and collective bargaining*:
- adhere to all cba requirements when applicable.
- follow established sops and organizational scheduling policies.
- *performance metrics*:
- maintain high scheduling efficiency by ensuring all assigned shifts remain unchanged from handoff through the end of the week.
- contribute to team performance targets that align with incentive programs based on scheduled shift hours.
*qualifications*
- experience in scheduling, dispatch, call center, or a related field.
- proficiency with scheduling software and databases (e.g., salesforce, excel, or similar platforms).
- strong organizational skills with attention to detail.
- effective time management and the ability to prioritize competing tasks.
- strong analytical and decision-making capabilities.
- excellent written and verbal communication skills.
- ability to work independently while coordinating closely with internal teams.
- flexibility and responsiveness in a fast-paced, dynamic environment.
*additional information*
the fops scheduler plays a vital role in ensuring operational readiness and workforce alignment. This role requires accuracy, initiative, and a collaborative mindset to deliver consistent scheduling outcomes in support of company goals.
*inter-con security systems, inc.* is an equal opportunity employer.
pay: $30,000.00 - $32,000.00 per month
application question(s):
- this position is open for the following shift:
friday & saturday 7:30am-4pm & sunday, monday tuesday 3:30pm-12am. Can you please confirm your availability?
work location: in person