Overview
housekeeping director owns the entire guests onboard experience related to cleanliness and stateroom service, delivering a seamless execution of premium service that is exceptional and memorable. The housekeeping director must possess outstanding hospitality, communication, and organizational skills, in addition to effective decision-making abilities. With keen attention to detail, this role is accountable for the quality of all guests experiences. The incumbent will take full ownership of the maintenance and cleanliness of each assigned area and will lead the service team.
hiring qualifications
* five to seven years housekeeping managerial experience in an upscale hotel, resort, or cruise line (shipboard experience preferred).
* preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
* extensive knowledge of cleaning procedures regarding public health standards.
* extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
* knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
* ability to work positively and cooperatively in a diverse team environment to meet overall established time frames.
* ability to communicate tactfully with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions.
* demonstrated aptitude for the financial aspects of a housekeeping operation, including the successful identification of expense reduction through cost control.
* demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
* knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues
* knowledge of policies and practices involved in the human resources function.
* working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as excel, word, or related company programs (issu trax, ocims, fidelio, lga (landed goods advisory), berthing manager, medallia, kronos, celebrity app)
* working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and c&r.
language requirements
* ability to speak english clearly, distinctly, and cordially with guests.
* ability to read and write english to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.
* ability to speak additional languages such as spanish, french, or german preferred.
seniority level
* director
employment type
* contract
job function
* management and other
industries
* travel arrangements
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