The mongodb principal dba is responsible for the high quality technical execution of percona’s mongodb services capabilities for the managed services department. This role will be primarily responsible for setting the technical direction and dictating the best practices for the managed services department as we look to scale our mongodb offerings.
This is equal parts a technical role and a strategic role, with a primary focus on the technical aspects of mongodb knowledge while working to help build our managed services practice around mongodb. While technically focused, this role will work closely with the rest of the managed service delivery team, acting as an escalation point for complex mongodb related tickets, as well as other technical requests. Contribution to percona’s mongodb software product direction is also a part of the role, with the principal dba enabled to influence and help guide percona’s product strategy with the engineering team.
In order to achieve success in this role, the mongodb principal dba works in a collaborative position with stakeholders from the sales, marketing, global services, customer success and engineering teams to contribute to percona’s mongodb managed services implementation goals.
As a dynamic and thriving company, this position is unique in that it offers a challenging yet rewarding environment. You will be expected to wear “many hats” as the position looks to positively influence the direction of the company, specifically with regard to direction of our managed services offerings, how we deliver said offerings, and how that aligns with organizational and product engineering strategy.
What you will do
help set the direction for the managed services mongodb offerings, both technically and from a service offering standpoint.
Act as a technical escalation point for managed services - takes ownership of complex/escalated tickets and owns them through to resolution. Also participates in on call and shift work for the mongodb discipline.
Support and assists continual improvement of percona’s quality of service delivery by participating in ticket review/spot checks to identify opportunities for improvement.
Provide direction and guidance on percona’s mongodb software product strategy - recommending product enhancements, changes or new software products as appropriate, both for outwardly facing software as well as internal automation software.
Create technical content for consumption by the community as well as percona subscribers. Blogs, whitepapers, knowledgebase articles, webinars and conference talks are all media types which may be used.
Train, mentor and potentially supervise existing and new managed services employees on the mongodb team to sustain and improve the quality of service provided by managed services.
Participate in the new product introduction processes to identify, qualify, and prove technical feasibility on features and functionality related to our internal managed services software.
Follow the latest industry developments and stay up-to-date on corporate competitors.
Assist in interviewing and selecting candidates for mongodb managed services positions as we build our practice.
Participate in the delivery of proactive tasks to improve the stability, performance, and fault tolerance of customer environments.
Support the percona field sales team on strategic, mongodb related opportunities.
What you have done
7+ years experience with mongodb technology, ideally in a customer facing role or 7+ years experience with distributed software administration coupled with advanced-level mongodb knowledge.
Fluent english communication (native-level a bonus), primarily for customer interactions.
Ability to work remotely.
Mongodb expertise in all areas of implementation: installation, configuration, upgrades, tuning.
Strong skills in replication and sharding.
Production experience, multiple datacenters, large datasets.
Experience with linux, freebsd.
Php, java, nodejs, go, python, ruby, and/or any client application programming experience used in conjunction with mongodb.
Other nosql experience - cassandra, etc.
What will make you stand out
networking, system administration, hardware, virtualization, containers, scripting, io subsystems.
Ability to create and deliver presentations.
One or more of puppet, chef, ansible, vagrant, consul, etc. would be a plus but not required.
Why percona?
At percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in mysql, mongodb, postgresql, and mariadb.
Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as the percona adventure team, work-from-anywhere, flowdays, frydays, and overall flexibility. We also support being socially responsible through our pave volunteering program and women transforming technology.
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