Role: ServiceNow Administrator
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Qualifications
- Bachelor's Degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Languages: High level of proficiency in English (speaking, reading, writing)" Level: B2, C1, C2, Fluent
- Certifications: ServiceNow Certified System Administrator (CSA) – Required or within 3 months of hire; ServiceNow Certified Implementation Specialist (CIS) – Preferred; ITIL Foundation Certification – Preferred.
Offer Job
Location: Mexico
Modality: Home Office 100 %
Workday: Monday - Friday
Open Salary, according to Experience (Indicate Gross Salary Expectations)
Hiring: 100 % Payroll
Benefits: Social Insurance (IMSS), 12 Vacation Days per Year, 15 Days of Christmas Bonus, 25 % Vacation Bonus, Life Insurance. Plus Benefits: Online Technical Trainings and Access to Academies and Certifications.
Job Stability and Professional Development
Key Experience and Responsibilities
The ServiceNow Administrator is responsible for the day-to-day configuration, maintenance, and support of the ServiceNow platform.
This role ensures the platform operates efficiently, aligns with ITIL best practices, and meets business needs through effective process automation, data integrity, and system reliability.
Strong understanding of ITIL processes and best practices.
2 - 4 years of experience administering and supporting the ServiceNow platform.
Experience with ITSM modules (ITOM, HRSD, or other modules a plus).
Familiarity with JavaScript, HTML, and CSS for UI customization.
Administer, configure, and maintain the ServiceNow platform, including modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management.
Manage user accounts, access controls, and permissions within the platform.
Develop and maintain forms, workflows, business rules, UI policies, and client scripts.
Support integrations between ServiceNow and other enterprise systems.
Perform regular system maintenance, including updates, patches, and upgrades.
Troubleshoot and resolve ServiceNow-related technical issues.
Ensure data quality and compliance with governance standards for the CMDB.
Collaborate with process owners and stakeholders to identify opportunities for automation and continuous improvement.
Maintain detailed technical documentation and update knowledge articles as needed.
Assist with reporting and dashboard creation for IT and business users.
Soft Skills
- Excellent problem-solving and analytical
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Detail-Oriented
- Strong Documentation
- Organizational abilities