Role summary
the iss project associate is a ground-level execution role responsible for supporting the build‑out and day‑to‑day management of sharkninja’s in‑store service programs across mexico and latam. Working closely with the retail services project manager (us), this role helps establish retail execution standards, coordinate with 3pl vendors, and ensure that in‑store programs are delivered on time, on budget, and at the quality level sharkninja demands.
mission
support the execution and scaling of sharkninja’s in‑store service programs in mexico and latam by providing on‑the‑ground coordination, vendor management, and operational support—ensuring that the retail experience meets the same standards of quality and consistency established in the us.
why this role exists
as sharkninja expands its retail presence across mexico and latam, in‑store execution cannot be managed solely from the us. The nuances of local retail environments—vendor landscapes, labor markets, retailer expectations and operational logistics—require someone embedded in the region. This role provides the in‑country presence needed to understand what latam actually requires rather than assuming us models translate directly.
key outcomes (first 12 months)
* local 3pl vendor relationships established and onboarded for mexico retail execution
* in‑store service playbook adapted for mexico market—reflecting local retail realities, not us assumptions
* reliable on‑the‑ground reporting on store conditions, merchandising compliance and program quality
* smooth coordination between mexico field operations and us‑based retail services pm
* foundation built for scaling iss programs into additional latam markets in year 2
* clear documentation of regional needs, gaps, and opportunities to inform future investment decisions
core responsibilities
field execution & coordination
* support the coordination and execution of in‑store service projects across mexico retail locations
* conduct regular store visits to assess merchandising compliance, display quality and brand ambassador performance
* serve as the local point of contact for 3pl partners, field labor agencies and retail store teams
* track and report on project timelines, deliverables and field issues—escalating risks proactively
* coordinate logistics for retail build‑outs, shop‑in‑shop installations and merchandising refreshes
vendor & partner management
* help identify, vet and onboard local 3pl vendors and field service providers
* monitor vendor performance against established kpis and compliance standards
* gather and document vendor pricing, capabilities and service quality to inform vendor selection decisions
* build strong working relationships with local retail partners and store‑level contacts
reporting & regional intelligence
* provide regular status updates on active projects, vendor performance and field conditions to the us‑based retail services pm
* document local market insights—retailer expectations, labor dynamics, logistical constraints—that inform how sharkninja adapts its execution model for latam
* support data entry and tracking in airtable and project management systems to maintain visibility across regions
* assist with cost tracking and budget reconciliation for mexico‑based programs
qualifications
required
* bachelor’s degree in business, marketing, operations or related field
* 3–5 years of experience in retail operations, field execution, merchandising or project coordination
* based in or willing to relocate to mexico city
* fluent in spanish and english (written and spoken)
* strong organizational skills with the ability to manage multiple projects and deadlines simultaneously
* comfortable with regular travel within mexico (and eventually broader latam markets)
* proficiency in microsoft office; familiarity with project management or crm tools
* self‑starter mentality—able to work independently with limited direct supervision in a fast‑paced environment
preferred
* experience working with 3pl vendors, field labor agencies or retail service providers
* familiarity with airtable or similar workflow/database platforms
* background in consumer electronics, cpg, consumer electronics or retail merchandising
* experience coordinating across us and latam teams or multinational environments
* understanding of mexico’s retail landscape (liverpool, costco mexico, coppel, sears mexico, etc.)
key stakeholders
* retail services project manager — us (christopher do)
* director, global retail excellence
* mexico and latam sales leadership
* 3pl vendors and field service agencies (mexico/latam)
* retail partners and store‑level contacts
* events & training teams (as latam programs scale)
what success looks like
* sharkninja has a clear, ground‑truth understanding of what in‑store execution requires in mexico—not assumptions, but verified intelligence
* local vendor relationships are established and performing against measurable standards
* the us team can make informed decisions about latam investment because they have reliable, real‑time reporting from the field
* in‑store programs in mexico run with the same discipline and quality as the us—adapted for local realities, not copy‑pasted
* the foundation is in place to scale iss operations into additional latam markets without starting from scratch
what we offer
* competitive health insurance
* retirement plans
* paid time off
* employee stock purchase options
* wellness programs
* sharkninja product discounts
* high‑impact learning programs featuring bold voices redefining what’s possible
* opportunities for personal and professional growth
equal opportunity employer
we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability or any other class protected by legislation and local law. Sharkninja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact sharkninja people & culture at accommodations@sharkninja.com.
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