*i.objective*:
call center managers ensure that their team executes all business functions successfully. Their role is to act as a liaison between a company's senior management and the front-line employees who work directly with customers and consumers. Customer service managers maintain a high level of customer service at their location and respond to complaints, product returns, and other issues.
*ii. Functions*:
- supervise the daily operations of a call center.
- ensure the creation and implementation of a strategy designed to grow the business.
- *coordinate the development of key performance objectives for functions and direct reports.*:
- provide direct management of key functional managers and executives in the business unit.
- *ensure the development of tactical programs to pursue specific goals and objectives.*:
- participate in activities of key or specific clients.
- *oversee key talent recruitment and development programs.*:
- evaluate and decide on key investments in equipment, infrastructure and talent.
- *communicate the strategy and results to the unit's employees.*:
- report key results to corporate officers.
- *engage with corporate officers in broader organizational strategic planning.qualities*:
- i. Problem solving skills
- ii. Customer service
- iii. multiple task
- iv. Conflict management
- v. responsible
- vi. Delegation
*requirements*:
- verifiable experience as ceo or manager of a call center minimum 4 years.
- degree in business administration, marketing or related
- experience in planning and budgeting.
- knowledge of business processes and functions (finance, human resources, acquisitions, operations, etc.)
- great analytical capacity.
- excellent communication skills.
- outstanding organizational and leadership skills.
- bilingual 100% english-spanish (indispensable)
- visa for the usa (indispensable)
tipo de puesto: tiempo completo
horario:
- lunes a viernes
- turno de 8 horas
prestaciones:
- vales de despensa
tipos de compensaciones:
- bono de asistencia
- bono de puntualidad