Customer service representative – puerto vallarta (on‑site, bilingual)
this position is on‑site, fully bilingual, and requires you to live in puerto vallarta or the surrounding area. The role focuses on supporting attorneys and providing excellent customer service.
key responsibilities
* support attorneys' administrative needs.
* assist with legal documentation (non‑litigation).
* schedule and confirm appointments for u.s. lawyers.
* draft, proofread, file, and send legal documents.
* provide updates to customers.
* set and maintain appointments, and generate new leads.
requirements
* fluent in spoken and written english (c1 or higher).
* high‑school diploma or bachelor's degree.
* at least 6 months experience in a similar role.
* proficiency in microsoft office.
* must be able to work on‑site in puerto vallarta or nearby.
qualifications
* strong administrative and executive assistance skills.
* excellent phone etiquette and communication skills.
* proficient clerical skills, including data entry and documentation.
* outstanding organizational skills and attention to detail.
* ability to handle confidential information with discretion.
* proficiency in microsoft office.
benefits
* base salary $13,000–$15,000 per month, plus bonuses based on english proficiency and skills.
* full legal benefits.
* excellent career growth opportunities.
* referral program with a bonus of 5,000 pesos.
* monday‑friday, fixed 8‑hour shift (no campaign work).
* paid and effective training from day one.
required documents
* rfc (constancia fiscal).
* proof of address.
* valid official identification.
* curp.
* nss (imss number).
customer service administration – guadalajara (hybrid)
the role supports end‑to‑end order management activities, ensuring accurate order placement, inventory availability, timely reporting, and effective communication with internal and external stakeholders.
key responsibilities
* manage standard and urgent orders and replenishment needs.
* monitor order flow and proactively resolve issues.
* review committed inventory; place refill and priority orders.
* handle returns, damages, backlog, and eta reports.
* communicate allocation or system blocks to stakeholders.
requirements
* 2–3 years of experience.
* understanding of order management, inventory management, and basic supply‑chain processes.
* strong written and verbal communication skills, including english proficiency.
* proficiency in microsoft excel for tracking and reporting.
* high attention to detail; ability to manage multiple tasks simultaneously.
* ability to work effectively with cross‑functional teams.
* bachelor's degree or equivalent education and experience.
airport operations – puerto vallarta airport (part‑time)
staff the ticket counter, boarding gates, and baggage service areas. Provide excellent customer service to the traveling public.
key responsibilities
* perform check‑in, ticketing, gate, and baggage operations.
* receive and direct incoming calls, greet and direct customers, tag and handle baggage.
* prepare tickets, determine fares, and route to meet passenger needs.
* maintain a neat professional appearance following airline standards.
requirements
* ability to work at ticket counter, boarding gates, and baggage area.
* professional appearance and excellent communication skills.
* fluent in english and spanish (written and spoken).
* can work in a fast‑paced environment.
* can lift and maneuver heavy baggage.
* can stand and walk throughout shift.
* minimum 18 years old and high‑school diploma or equivalent.
* legally authorized to work in mexico without sponsorship.
* valid passport (and u.s. visa if required).
preferred
* previous airline, travel, or hospitality work experience.
* bachelor's degree.
equal opportunity statement
minorities/women/veterans/disabled/lgbt.
agente bilingüe de servicio a pasajeros – puerto vallarta airport (part‑time)
assist passengers during check‑in in the lobby and airline kiosks.
requirements
* bachillerato concluido.
* inglés avanzado conversacional (exam may be required).
* documentación vigente y actualizada.
* amplia disponibilidad para turnos.
* orientación al cliente.
benefits
* base salary $7,500 per month (bi‑weekly payments).
* social security benefits from first day.
* additional benefits: monthly meal vouchers, savings fund, free uniforms, company perks.
* dynamic, jovial work environment.
* continuous training.
customer service agent – alaska airlines (part‑time)
assist guests with travel needs at alaska airlines.
key duties
* assist guests with ticketing, check‑in, and boarding.
* sell tickets and ensure cabin accommodations.
* perform computer and paperwork tasks.
* coordinate seat assignments, special meals, and upgrades.
* perform boarding and gate duties.
* process and secure passenger luggage.
* other duties as directed to ensure guest satisfaction.
requirements
* minimum 2 years of customer service experience.
* strong interpersonal and communication skills.
* typing speed of at least 25 words per minute.
* ability to lift 25 kg and perform physical tasks.
* flexible to work varied shifts (weekends/holidays).
* ability to learn and operate a reservation system.
* spanish and english speaking ability.
* high school diploma.
* legal right to work in mexico.
job‑specific leadership expectations
* own safety, do the right thing, be kind‑hearted, deliver performance, be remarkable.
starting rate
mxn $97.28 per hour.
employment type
part‑time.
client support representative – freight forwarding (oec group) (full‑time)
support assigned accounts and ensure smooth communication between customers and internal teams.
key responsibilities
* primary point of contact for customers via phone and email.
* manage multiple daily communications while maintaining service quality.
* coordinate and validate ocean and air freight bookings.
* track and trace shipments; provide timely status updates.
* maintain detailed customer profiles and shipment records.
* support customers with quotes, booking confirmations, and inquiries.
* send and confirm new shipment bookings; follow up as needed.
* coordinate container tracking, returns, and per diem billing.
* follow sops with strong attention to detail and compliance.
requirements
* bachelor's degree in international business or equivalent.
* approx. 1 year of administrative or customer support experience.
* comfortable with microsoft office.
* strong prioritization and multitasking ability.
* customer‑oriented mindset with a sense of urgency.
* advanced english proficiency.
schedule
* full‑time monday‑friday, 7:00 am – 4:00 pm or 8:00 am – 5:00 pm cst.
benefits
* medical insurance, vacation days, personal days, floating days.
* annual performance review with salary adjustment.
* annual bonus.
* monthly food vouchers.
* hybrid work scheme.
equal opportunity employer
we’re an equal opportunity employer committed to diversity and inclusion.
region cpfr & customer service manager – ferrero international s.a. (mexico, jalisco)
lead cpfr and customer service teams to enhance operational excellence and customer satisfaction.
requirements
* bachelor's degree in supply chain or a similar field.
* extensive experience in supply chain, logistics, and cpfr management.
* fluency in english.
* consumer‑centric culture, embracing growth.
remote customer service associate – training & growth – skybound getaways (mexico, jalisco)
entry‑level role assisting customers with inquiries and ensuring a positive experience.
requirements
* strong communication skills.
* positive attitude.
* prior customer service experience preferred (not mandatory).
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