*join a team recognized for leadership, innovation and diversity*:
as a senior customer experience specialist here at honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience.
this role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes.
in this role, you have a significant impact in driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.
*key responsibilities*
- collaborate with cross-functional teams to identify operational gaps and develop solutions to address them.
- implement best practices and standard operating procedures to streamline processes and improve efficiency.
- analyze customer feedback and data to identify trends and areas for improvement.
- develop and implement training programs to enhance the skills and knowledge of the customer experience team.
- provide regular updates and reports to senior management on the progress of operational excellence initiatives.
- process invoices, sales orders, purchase requisition in the etr
- analyze information regarding booking package according to honeywell policies
*you must have*:
- at least 1 year of experience in customer experience.
- portugues fluent
- strong analytical and problem-solving skills.
- excellent project management and organizational skills.
- ability to collaborate and influence cross-functional teams.
- excellent communication and presentation skills.
- proficient in data analysis and reporting tools.
*we value*:
- bachelor's degree in business administration or a related field
- strong leadership and team management skills
- ability to work in a fast-paced and dynamic environment.
- innovative and solution-oriented mindset.
- excellent interpersonal and relationship-building skills.
- continuous learning and self-development mindset.
*additional information*:
- * job id*:hrd234410
- * category*:customer experience
- * location*:av.
salvador nava martinez 3125,san luis potosi,san luis potosi,78260,mexico
- nonexempt