Job title: payments gateway specialist
we are seeking a skilled payments gateway specialist to join our team. The ideal candidate will have experience in negotiating preferential terms and commissions with banks and payment service providers (psps). They will also be responsible for implementing and managing direct agreements with acquiring banks, ensuring reconciliation processes are well-structured and operating correctly.
the successful candidate will propose and implement improvements to increase approval rates and reduce chargebacks, fraud, and errors. They will identify cost-saving and efficiency opportunities through ongoing analysis of the payment journey and evaluate and coordinate the implementation of new payment methods aligned with business strategy.
in this role, you will work closely with technical teams and fraud prevention tools to monitor transaction security. You will ensure compliance with slas for support and issue resolution from gateways and banking partners and prepare reports and kpis related to performance, conversion rate, payment methods, and associated costs.
the payments gateway specialist will collaborate with operations, it, billing, and customer service teams to align improvements across the entire value chain. They will participate in the preparation of commercial events, ensuring operational readiness and up-to-date agreements.
to succeed in this position, you will need a bachelor's degree in finance, accounting, or engineering. You should have at least 2 years of experience in quality monitoring or customer experience related roles, preferably in gateways and marketplaces. Proven experience in ecommerce is essential, as well as advanced excel skills and english language proficiency.
this role offers a unique opportunity to work with a dynamic and diverse team, tackling big challenges, shaping the future, and making an impact. If you are passionate about payments and technology, we encourage you to apply for this exciting opportunity.