Associate clinical account specialist - monterrey
hoy
biosense webster, inc., a member of the johnson & johnson family of companies, is currently recruiting for an acas program specialist, based in león, guanajuato for a certain time (8 months to 1 year).
the cardiovascular & specialty solutions (css) group, part of the medical devices sector within johnson & johnson, consists of four diverse businesses including, biosense webster (bwi), cerenovus, and mentor. The css group serves a diverse base of customers in electrophysiology (ep), neurovascular, and surgical and non-surgical aesthetics.
atrial fibrillation (afib) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from afib each year.
biosense webster, inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3d cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company's carto 3 system in 2009 revolutionized 3d mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure.
in this role, you'll be responsible for:
* attend all portions of the acas fellowship training program without exception.
* understand the dynamics of an ep lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
* assist sales in making sales presentations to customers. Demonstrates proper use of products to customers.
* make regular visits to customer locations to gather company product information and market conditions.
* provide technical support for upgrades and other special service programs to support field service activities.
* develops customer and product focused technical packages. Provides technical analysis and documents as the need arises.
* follow up with customers to resolve any issues of using products and ensure happiness. Answers customer questions.
* facilitate understanding of clinical trial data.
* prioritize and appropriately respond to requests in a high-stress environment.
* maintain composure and problem-solving focus during stressful interactions.
* drive teamwork and maintain open lines of communication across the local team/pod (i.e. Tm and other cas), as well as the support team (i.e. field trainers) and other internal and external partner.
qualifications
requirements:
* a minimum of a bachelor's degree is required, preferably in biomedical engineering, nursing or other health care related degree, or a minimum of 2 years of related professional experience (engineering, or healthcare setting).
* proficiency in english is required.
* current or previous cardiovascular and/or electrophysiology experience is preferred.
* knowledge in biosense webster field organization is preferred.
* proficiency in facilitating in a virtual environment is preferred.
* strong report writing and record keeping ability is preferred.
* ability to plan and manage time effectively is preferred.
* ability to lift and wear heavy lead protective aprons and other safety equipment in lab environment.
* the ability to travel related to this role is required. Willing and able to travel up to 40% locally, regionally, and nationally.
* advanced-level computer skills and the ability to multitask without direct oversight of a manager are required.
* will be required to maintain advanced clinical knowledge of cardiac ablation and cardiac imaging, technical knowledge of ep technology, advancements, and the business landscape.
* the acas will be hired for a specific company sales area and relocation to that pre-identified sales area after completion of the acas training program is required.
* a valid driver's license, visa and valid passport are required.
johnson & johnson is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
responsibilities (from initial section)
* conducts on-site education and / or consulting.
* supports field personnel in providing the best possible outcomes and service for medtronic customers.
* partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
* participates in conventions, forums, and meetings to increase product awareness.
* works closely with clinical lead, clinical management and regional sales team to provide customer case and sales support.
* identifies and facilitates execution on growth opportunities with sales and clinical support team.
* serves as a technical resource to support sales of a specific medical product or solution.
must have: minimum requirements
* bachelors degree required (biomedical engineer).
* minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.
* english: intermediate.
* willingness to travel.
* experience in the operating room.
nice to have
* gastro portfolio knowledge.
about medtronic
together, we can change healthcare worldwide. At medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
we want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
physical job requirements
the physical demands described within the responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For office roles: while performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local hr to understand the work conditions and physical requirements that may be specific to each role. (ada-united states of america)
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