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Mr496 - sr service delivery manager - sf health cloud

Guadalupe, N.L.
Michael Page International México Reclutamiento Especializado S. A. De C. V
Delivery manager
Publicada el 18 septiembre
Descripción

Overview

You will be hire by Page Consulting. You will be assigned to one of our clients.

Sobre nuestro cliente

A global biopharmaceutical company, that specializes in the discovery, development, and commercialization of medicines for rare diseases.

Descripción

- Working closely with third-party/vendor onshore / offshore resources and the Global IT team to manage, maintain, and deliver value to the business through robust unified commercial platforms, including AI-augmented capabilities such as generative content and autonomous agents.
- Assisting Director in managing capital and expense budgets and vendor contract negotiations.
- Leading AI-Augmented Engineering Practices, ensuring key technical components are delivered on time and with desired quality in all phases of new application development or enhancements to existing applications.
- Overlooking internal and external development teams for adherence to best practices and standards. Best practices and standards include security, architecture, coding standards, deployments, and operating procedures, with AI-enhanced monitoring and compliance checks.
- Driving the execution of the long-range strategy and roadmap of applications ensuring alignment with vendors and business needs, incorporating AI innovation roadmaps.
- Collaborating globally with business partners and internal IT stakeholders to gather business requirements, guide and educate on automation opportunities and execute IT strategies.
- Manage direct reports and additional onshore/offshore resources from vendor or temporary staff by recruiting, training, and coaching employees and communicating job expectations, including upskilling teams in AI tools and practices.
- Manage Patient Pharma business application(s) including Salesforce Health Cloud and Experience Cloud by:
- Operational monitoring and improvements including backup strategy, Disaster Recovery, and archiving, enhanced by AI-driven anomaly detection and predictive maintenance.
- Develop and enforce release management strategy and development standards, using AI for automated testing and quality assurance.
- Providing architectural oversight, including AI integration patterns and ethical AI design.
- Balancing the demand for enhancements and changes with available resources.
- Maintaining roadmaps and budget for patient applications.

Perfil buscado

- 5-7 years of experience with Salesforce Health Cloud and Experience Cloud, including data models, integration methods, and support frameworks.
- Hands-on expertise with AI-augmented features (Einstein GPT, AI Ops for self-healing systems, predictive analytics, intelligent incident resolution).
- Strong background in cloud architecture, API development, integrations, and AI/ML implementations (generative AI workflows, predictive models).
- Proven success collaborating with global business and IT teams to gather requirements, define KPIs, and deliver scalable, value-driven solutions.
- 5-7 years of team leadership experience, managing developers, support staff, vendors, and service providers across Agile environments.
- Skilled in leading Scrum and Kanban teams, driving process improvements, and enforcing best practices in security, coding, and operations.
- Recognized for strong communication skills, adaptability in fast-paced environments, and ability to translate business needs into technical strategies.

Qué Ofrecemos

Full payroll, not a mixed model

- Grocery vouchers (MXN $1,900 per month).
- 12 vacation days per year.
- 25% vacation bonus.
- Year-end bonus: 30 days of salary.
- Private medical and dental insurance for you and your immediate family.
- Life insurance (24 months of salary).
- Medical and optical discounts

Includes a contract-to-hire scheme with the client

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Inicio > Empleo > Empleo Logística > Empleo Delivery manager > Empleo Delivery manager en Guadalupe, N.L. > MR496 - Sr Service Delivery Manager - SF Health Cloud

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