Imports coordinator (on site - midtown jalisco, gdl)
guadalajara, midtown jalisco, jalisco, mexico
responsible for servicing external and internal customer needs and proactively participating in the operation process.
* bs in business management, international trade and/or process engineer or similar, equivalent years of experience
* 1 year in a similar role is preferred.
* relies on senior colleagues to provide accurate solutions for issues.
key activities and general responsibilities
* receive and process orders/purchase write up
* follow up with internal or external customers to clarify orders/purchase write up if needed
* communicate orders internally according to the established process
* assure ownership of operational costs
* validate quality assurance approval of vendor/item and certification link
logistics (outbound)
* responsible for tracking and order distribution
* facilitate product releases and pick-ups with 3rd party warehouses as needed
* arrange domestic truck freight with our carrier partners
* prepare appropriate documentation for customers
* verify and track orders and shipments
* ensure that all processes and procedures are completed following established guidelines
* manage relationships with the warehouses
* in the case of an inventory discrepancy, logistics team leaders confer with team members and across departments to determine the source of the issue and resolve it
* perform additional duties as assigned
* support account managers / traders with specific accounts
* hold an understanding of products/commodities to be able to answer most customer/traders’ inquiries
* communicate issues/challenges to the trade team
* support sr. Trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into crm
* create new customer/supplier relations in system
knowledge required
* experience in an import/export, customer service, and local logistics environment is preferred
* proficiency in ms office
* knowledge of contact management systems
* database software
* inventory software
* order processing systems preferred
* thrives in and can manage ambiguous situations and deadline pressures
* willingness to learn
* record-keeping, tracking shipping, and data analyses
* high level of initiative/proactivity
* extremely detail-oriented
* strong organizational skills and ability to multitask
* very good verbal and written english communication skills
* monday to friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
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