*company description*
upwork, in collaboration with a leading american multinational technology company, is looking for a *spanish speaking m365 grace period support specialist*.
this unique opportunity allows you to be at the forefront of microsoft's products.
if you have expertise in m365 products and a passion for innovation, we encourage you to apply.
*about upwork*:
upwork is the world's largest marketplace connecting businesses with independent talent across the globe.
we are thrilled to support our client's business products, a game-changing initiative that will define the future of technology.
*job description* about the role*:
the client is seeking skilled and experienced *m365 grace period support specialist to support spanish speaking clients*.
the agent will proactively contact and provide solutions to customers who have m365 subscriptions currently in "grace" period, which includes any of the following: the existing payment method is expired, declined by the bank.
the freelancer will support the customer by assisting them to re-add their payment.
are you ready to shape the future of technical excellence and customer success?
we're looking for an exceptional person to join our dynamic team.
*qualifications* what should you have*:
- strong command of the english and spanish language
- superior communication skills including active listening
- general knowledge on m365 technologies (exchange, sharepoint, teams, dns, powershell, etc.)
- excellent problem-solving skills
- strong interpersonal skills
- persuasion skills are a plus
- a positive attitude and the ability to build relationships with clients
- ability to speak a second language may be advantageous
*device specifications*:
- computer that is not joined to another company's domain, neither managed by any remote management - inventory systems or tools
- windows 10 pro (latest updates installed)
- minimum of 8 gb ram (16 is recommended)
- core i3 processor (i5 is recommended)
- minimum of 256gb hard disk (256 ssd is recommended)
- lan (local access network) required
- for security requirements, freelancers will not connect to the provided systems and tools using wifi.
- a minimum of 25 mbps download speed & 10 mbps upload speed
- no 3rd-party antivirus software installed
- media devices that are teams compliant
- microphone/headset with background noise canceling (not a phone headset)
- webcam, preferably compatible with windows hello technology
if you are selected to move forward you will need to complete the following steps with our onboarding team:
- background check and authorization
- identity check and location check
- live hardware check confirming the technical specifications required for the role
- payroll vendor documentation
*additional information*
- fortune 500 client
- competitive pay
- remote work
all your information will be kept confidential according to eeo guidelines.