Project manager – operational transformation & transitions
location: mexico city – polanco. Employment type: full‑time | 100% onsite. Scope: global | english required.
about the role
we are looking for a project manager focused on operational transformation and process transitions to join a global organization currently expanding its shared services model in mexico. This role plays a critical part in migrating and centralizing operations from international locations into a regional hub, ensuring seamless execution, process standardization, and long‑term operational stability. This is not a traditional it project management role. It is focused on business operations, process migration, and transformation execution within a multinational environment.
key responsibilities
* lead end‑to‑end transition projects, including planning, execution, and stabilization phases
* manage migration of processes and operations across countries, ensuring business continuity
* coordinate all transition stages such as knowledge transfer, process documentation, parallel run, go‑live, hypercare and stabilization
* develop and maintain project plans, timelines and milestones, kpis, slas, and operational metrics
* work closely with cross‑functional stakeholders including operations, finance, hr, it, and integral leadership
* drive process standardization and continuous improvement initiatives
* identify risks and manage escalations throughout the project lifecycle
* ensure clear communication and alignment between global and local teams
* support change management activities to ensure adoption of new processes
profile requirements
* 5–8+ years of experience in project management
* proven experience in process transitions, operational transformation, business process migration
* experience working in multinational, shared services / gbs / bpo environments (preferred)
* strong project execution skills (hands‑on delivery)
* experience managing end‑to‑end transitions, not just isolated project phases
* solid understanding of process documentation (sops, workflows) and operational kpis and slas
* strong stakeholder management skills across multiple levels
technical & function knowledge
* project management methodologies (pmi, agile, or hybrid)
* governance and reporting structures
* operational processes and business workflows
languages
* english: advanced / fluent (mandatory)
what we are looking for
* real experience executing transitions and migrations, not only managing it projects
* comfortable working in fast‑paced, transformation environments
* ability to balance structure and execution with a hands‑on approach
* understanding of moving processes across regions and making them operationally sustainable
* flexible, adaptable, and able to work with different teams and cultures
work conditions
* location: mexico city (polanco)
* schedule: full‑time
* 100% onsite (non‑negotiable)
what this role offers
* exposure to international transformation projects
* opportunity to participate in building and expanding a shared services model
* high‑impact role with visibility to senior leadership
* professional growth in operations and transformation
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