Welcome to warner bros.discoverythe stuff dreams are made of. the stuff dreams are made of refers to wizard, dragons, superheroes and the wonders of planet earth. Behind wbd's vast portfolio of iconic content and beloved brands are the storytellers bringing characters to life, the creators bringing them to your living rooms and the dreamers creating what's next. From brilliant creatives to technology trailblazers across the globe, wbd offers career‑defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
the job
they will achieve operational support activities to the broader regional content management teams (onboarding, long‑form servicing and ancillary servicing) by defining, obtaining and analyzing content management metrics, kpis, and preventive checks via data validation, cross‑referencing and data analysis, process optimization, and support for new initiatives and business requirements in the latam region.
major activities
* leads the analysts from the team both in terms of goals and priorities but also as a technical leader: reference in how to create reports, which systems and trackers provide the most accurate information, how to present information to the broader gcm latam team.
* manages the team that defines, obtains and analyzes sla metrics for each respective coe and performs content analysis when required.
* collaborates with other latam gcm managers and drives creation, implementation and review of regional content management kpis.
* leads the analysts to identify trends, context information and root cause analysis of issues to support coe collaboration in defining and implementing slas.
* leads the analysts to define, obtain and operate preventive check‑ups that can detect content processing issues ahead of time.
* leads the team on any analysis needed for non‑bau tasks required by the broader content management team.
the essentials
* experience managing at least 1 person for at least 6 months.
* great analytical skills.
* experience with data analysis and data analysis tools (tableau, looker, powerbi, python, r, or similar).
* relevant degree.
* ability to work on cross‑functional multi‑cultural teams in a collaborative way.
* advanced english.
* technical knowledge of media workflows and content management workflows.
the nice to haves
* financial background.
* knowledge of content production and media formats.
championing inclusion at wbd
championing inclusion at wbd.
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