Overview
account manager position based in mexico with remote work from cdmx. Location: san luis potosi, slp, mx, 78395. Facility: san luis potosi-5400. Department: aps sales consumer & ind mex & c am zzz1. Division: global aps.
account manager: lyb's main point of contact with clients and the market in general. Responsible for addressing customer needs to ensure satisfaction, maintaining/increasing business relationships, market share, and profitability.
a day in the life:
alignment to sales strategy:
perform sales activities in the region, aligned with the mexico sales strategy.
example activities:
* address the needs and requirements of current customers to ensure their satisfaction.
* promote lyb products and services to customers and markets aligned with the mexico sales strategy.
* propose and/or recommend products that meet customer requirements to ensure performance and satisfaction.
* monitor/maintain the profitability of the businesses assigned to their responsibility.
* detect and develop new prospects and projects to increase the client portfolio.
* prepare quotes on time and assertively.
* establish commercial agreements with customers in the area to maintain and increase the portfolio.
* address and analyze customer complaints in the first instance, acting as the first element of response and solution, and channeling to the appropriate area those that require a solution outside its scope.
* be attentive to the financial situation of its clients to avoid any risk of collection.
* review the credit status of the client portfolio and support collection management if necessary.
* report customer situations that could risk business continuity (e.g., changes of address without notice, sale of manufacturing equipment, mass layoffs).
* communicate in a timely manner to the team about new products and/or needs detected with clients to grow the business.
* consider personal safety as a priority in any activity required in the position.
* other functions or responsibilities that may be assigned.
market and business intelligence:
proactively analyze trends and development in industry, business, products and competition, identify opportunities for lyb, feed marketing with relevant data and insights, to contribute to continuous improvement and competitive advantage in sales.
example activities:
* build and maintain knowledge related to products, market trends, best practices in account management.
* monitor competition activity on the market and ensure appropriate response.
* collect figures and insights on industry developments and translate these for own area of expertise.
* share relevant customer/market information with product families as input for the formulation of their strategy.
forecasting, monitoring, reporting:
forecast, monitor, and track business performance to communicate with support areas and management.
example activities:
* provide a monthly sales forecast to management.
* track and monitor customer consumptions throughout the entire commercial cycle.
* provide inputs to the sales manager regarding customer initiatives and new projects (wins, losses).
* translate estimated customer annual consumptions and our sales/product family strategies into a yearly sales plan for the assigned region.
* align plans according to customer and industry trends.
* report to management on performance and projects.
* identify/anticipate customer problems, justify, and take appropriate corrective actions in case of deviation.
you bring this value :
the account manager is lyb's main contact before our clients. It is expected to be viewed as a consultant for all plastics needs, coordinating the attention and service lyb offers.
knowledge and expertise used in the job:
* good knowledge of the market, lyb's products (across all product lines), industry trends, financial impact and customer needs.
* solid knowledge of lyb products and the transformation/molding processes used by clients.
* ability to identify business opportunities based on customer needs and knowledge of lyb’s solutions.
* solid knowledge of the sales process within lyb to initiate care and service according to customer requirements.
problem solving: (analytical skills, complexity of problem situations, nature of information gathering, degree of innovation, …)
* strategic vision and thinking. Strong analytical skills.
* problem solving: anticipates development opportunities, translates strategies into priorities for own domain, and makes timely decisions in challenging situations.
human relations skills and communication: (interaction with individuals and groups, negotiation and influence inside and outside the organization).
* significant interpersonal communication and influencing skills: ability to communicate professionally and influence people at all levels within and outside the organization.
* fosters a collaborative working environment.
* strong commercial and negotiation skills, “ambassador role”.
* multicultural mindset (able to adapt to different cultures and practices).
education
* university degree in chemical, sales, engineering (or any other relevant field), or equivalent through experience.
work experience
* 2 to 4 years of experience in plastics industry, in commercial, service or technical areas.
languages
* proficiency in english.
any other additional language is considered a plus
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