Provide operational and technical assistance to end-users on dispensers and passport point of sale and other gilbarco related products and services.
- open, manage and dispatch authorized service contractors.
- manage, monitor and resolve tasks and alarms on a daily basis.
- maintain department guidelines regarding average handle time and productivity
- maintain department guidelines regarding call quality and call audit process
- continuously increase product knowledge through on-the-job training and self-study
- 2-year technical degree (preferred) or equivalent skill set
- proficient in operating a pc and related business software
- call center experience (preferred)
- good customer service skills
- proficient in microsoft office programs
- networking knowledge / experience (preferred)
- provide operational and technical assistance to end-users on dispensers and passport pos and other gilbarco related products and services.
- open, manage and dispatch authorized service contractors.
- manage, monitor and resolve tasks and alarms on a daily basis examples include:
- spot activations
- bundle activations
- password resets
- remote key loads
- deployment questions
- sr status questions
- esr status questions
- follow up alarms
- special project requests
- cookie requests
- maintain department guidelines in regards to average handle time and productivity
- maintain department guidelines in regards to call quality and call audit process
- continuously increase product knowledge through on the job training and self stud