*grupo welcome empresa lider en recursos humanos solicita*
*customer service representative (csr)*
*requisitos*:
- *escolaridad: licenciatura en marketing, comunicacion, administracion, ingeniero industrial*:
- *manejo de office*:
- *ingles: 70-90%*:
- *experiencia: 3-años en customer service en empresas maquiladoras, empresas de productos industriales, empresas distribuidoras de materiales.*:
- *disponibilidad inmediata*:
- *competencias: comunicacion, facilidad de palabra, servicial, trabajo en equipo.*:
- *zona de trabajo: otay*
*funciones del puesto*
- accurately, promptly, thoroughly, efficiently and warmly addresses all customer needs (internal and external) in a professional manner.
- understands and applies company procedures, policies and guidelines.
- understands company products, product numbers and catalog material.
- accurate entry of customer orders same day as receipt.
- prompt resolution and follow up of order discrepancies with customers.
- communicate accurate information to customers regarding delivery, price and order information.
- accurately process edi orders, maintain customer cross-reference of part numbers, retrieve ship to address information for drop ships, and creation of drop ship customers in oracle customer master.
- accurately and promptly maintains customer orders using daily exception reports and updates.
- promptly and satisfactorily resolves issues related to customer orders, including but not limited to requests to change or expedite orders.
- consistently monitors mailboxes specific to customer service and actions promptly.
- accurately, thoroughly, efficiently, promptly, and warmly answers and supports calls from the customer service loop as well as direct calls.
Tipo de puesto: tiempo completo, por tiempo indeterminado
salario: $35,000.00 - $48,000.00 al mes
horario:
- turno de 8 horas
prestaciones:
- opción a contrato indefinido
- uniformes gratuitos
- vales de despensa
lugar de trabajo: empleo presencial