Job overview
the sanitation operations lead is responsible for developing and implementing quality assurance processes that align with the company's mission, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.
key responsibilities
* trains managers in adopting a total quality management leadership style.
* conducts regular audits to ensure compliance with standards.
* makes decisions to drive progress toward goals.
* directs property quality efforts to address critical customer requirements.
* assists with implementing best practices regionally and/or company-wide.
requirements
* a 2-year degree in business administration, hotel and restaurant management, or related field with 3 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related areas.
* or a 4-year bachelor's degree in business administration, hotel and restaurant management, or related field with 1 year of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related areas.