Account recovery specialist job description
this is a full-time position that reports directly to the accounting manager and plays a critical role in maintaining positive customer relationships while ensuring timely payments.
* proactively monitor accounts receivable aging reports and identify delinquent accounts.
* collaborate with customers to resolve payment issues and negotiate payment arrangements as needed.
* document all collection activities, follow-ups, and customer communications in the erp system.
* escalate unresolved payment issues to management or customer success teams as appropriate.
* partner with internal teams, including customer success and sales, to support customer account resolution.
maintain professionalism and provide excellent customer service throughout all payment recovery efforts.
key qualifications
* fluent in english (both written and verbal communication at a professional level).
* 1+ years of experience in collections, customer service, or accounts receivable support for u.s.-based companies.
* strong communication, negotiation, and interpersonal skills.
* ability to handle difficult conversations with diplomacy and professionalism.
why work with us?
* be part of a fast-growing company making a real impact in healthcare.
* supportive and collaborative remote work environment.
* competitive compensation and benefits package.