Job title: banking call center agentskills: banking, financial, customer service, call centerexperience: 3 yearsjob location: mexico city, mexicoonsite role and full timewe at coforge are hiring banking call center agent with the following skillset:handle inbound voice calls with professionalism & empathy.support customers with credit cards (including lost/stolen reports, checking & savings accounts, debit cards, online & mobile banking, bill pay & mobile deposits, loans & mortgages & other voice-related tasks as assigned.inform customers of account status and process maintenance requests (e.g., payments & balance transfers).assist with escalations and ensure timely resolution.accurately document all interactions in client systems.requirements:6-9 months of call center experience.fluent in english (b2+ to c1 level).must reside within 1.5 hours of the site.comfortable with 10-hour shifts.strong customer service, communication, and problem-solving skills.ability to follow client systems, policies, and compliance standards.