The operations ii or program management assistant handles specific tasks for the various client account teams.
key responsibilities include:
* a program management assistant must quickly learn and understand account specifics such as hardware used per client, part requirements, contract specifications.
* the program management assistant works closely with other internal departments when problem verifying/solving, such as logistics, level 1, service desk and tech support.
* the program management assistant should have a basic understanding of supply chain for delivery issues and the requirements of different logistics couriers.
* the program management assistant must have basic knowledge in hardware troubleshooting documentation and multiple processes used by the field organization.
* the program management assistants handle daily usage of multiple reporting platforms like microstrategy and power bi.
knowledge requirements:
* hardware: knowledge of desktop, laptops and laser printer components, most important components and their main function.
* advanced usage of microsoft office or office 365
* service desk or customer service experience over the phone with us clients is mandatory [1 year minimum].
* must have earlier knowledge and experience of compucom's main reporting systems such as clarify/clearvision, service now, power bi and microstrategy
* must have experience with ticket lifecycle management and sla requirements.
skills & qualifications:
* excellent english skills. (above 80% conversational skills)
* process and results oriented
* excellent multitasking skills
* ability to work without direct supervision and complete tasks on time
* responsible and with a sense of urgency
* call ownership
we offer:
* major medical expense plan
* life insurance
* saving fund: 10% of your base salary
* christmas bonus averaging 30 days' pay for every year
* grocery & restaurant vouchers