Purpose
manage customer and/or supplier order portfolios and supervise customer deliveries
main missions
* 1 - manage shipments
o oversee the proper execution of shipments
o liaise with customers and give advance notification of any anomalies
o ensure coherence of the order book. If anomalies are detected, notify a senior manager
o analyse late deliveries weekly
o publish results every day, at the end of each week and at the end of each month
o occasionally print out shipment preparation lists to give to the store keeper
o manage stock by checking the various indices during modifications
o order suitable transportation means
o update the customer closure calendar daily
o inform the logistics department or the customer in the event of a non-compliance with production commitments, if there is a risk of delivery interruption
* 2 - manage delivery calls
o check that e.d.is are correctly integrated
o retrieve requests from the web
o input requests that are not in e.d.i.
o ensure that the order book is kept up-to-date
* 3 - help to manage internal and external flows in certain organisations
o help to create logistics department instruction sheets/procedures
o report to the logistics manager
o analyse causes and decide on suitable means and methods required to complete his/her assigned missions
* 4 - manage logistic customers claims on customer web portal
essential job functions
abilities
* ability to contact customers in person and possess excellent communications skills
* able to prioritize and operate proactively
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