Direct message the job poster from randstad enterprise
scope
providing clients with a specialist recruitment solution via managing the onsite team/s, building strong internal and external stakeholder relationships, driving recruitment delivery as well as the management of budget and suppliers.
client management. key activities:
* first point of contact for client and first escalation point for any daily operational issues
* proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved
* ensuring onsite team is meeting internal and client kpi’s & sla’s
* develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency
* responsible for meeting customer satisfaction targets
* on-going account development and up-selling from existing solution and engaging with necessary randstad colleagues
* managing ad-hoc project based work and reporting to benefit the smooth running of the client account
* prepare activity reports to support effective management of information reporting.
operations management. key activities:
* analyse recruitment demand, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met.
* maintain external networks with industry associations, government bodies, networking events and others, to obtain market information.
* developing and maintaining internal randstad operations and infrastructure networks.
* manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business.
* resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.
* comply with internal processes at all times
people management. key activities:
* lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved.
* provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities.
* assess and address training needs of staff to support personal development plans.
* provide regular communication to staff to update them on market developments, business priorities and to create a positive working environment
* provide regular and constructive feedback to staff.
* conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates.
knowledge, skills and experience
* expertise within the sector or business line
* proven results as a supervisor and\or team leader
* business management experience
* excellent client relationship building skills
* expert on current trends in recruitment/talent attraction strategies
* ability to multi-task and manage priorities
* excellent written and verbal communication skills in spanish and in english languages
key performance indicators
* achievement of contract performance kpis
* client satisfaction
* contract p&l performance against budget
* employee engagement
* team productivity (gp/pe)
reports to
* rpo director, rpo sr account manager, rpo account manager
education
* bachelor’s degree or 3 years equivalent work experience required
* for team leaders with recruitment in english - english spoken with fluency and written with accuracy
all employees are required to exemplify the full suite of randstad competencies and behaviours however the key competencies for this role include:
strong concepts
* commercial acumen
* client focus
best people
* team leadership
* performance management
* developing and coaching
* resilience
* works under pressure
* passion for results
* efficient implementation
superior brands
* promotes core values
* genuineness
seniority level
* seniority level
associate
employment type
* employment type
full-time
job function
* job function
human resources
* industries
human resources services
referrals increase your chances of interviewing at randstad enterprise by 2x
we’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ai.
#j-18808-ljbffr