Direct message the job poster from Randstad Enterprise
Scope
Providing clients with a specialist recruitment solution via managing the onsite team/s, building strong internal and external stakeholder relationships, driving recruitment delivery as well as the management of budget and suppliers.
Client management. Key activities:
- First point of contact for client and first escalation point for any daily operational issues
- Proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved
- Ensuring onsite team is meeting internal and client KPI’s & SLA’s
- Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency
- Responsible for meeting customer satisfaction targets
- On-going account development and up-selling from existing solution and engaging with necessary Randstad colleagues
- Managing ad-hoc project based work and reporting to benefit the smooth running of the client account
- Prepare activity reports to support effective management of information reporting.
Operations management. Key activities:
- Analyse recruitment demand, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met.
- Maintain external networks with industry associations, government bodies, networking events and others, to obtain market information.
- Developing and maintaining internal Randstad Operations and Infrastructure networks.
- Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business.
- Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.
- Comply with internal processes at all times
People management. Key activities:
- Lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved.
- Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities.
- Assess and address training needs of staff to support personal development plans.
- Provide regular communication to staff to update them on market developments, business priorities and to create a positive working environment
- Provide regular and constructive feedback to staff.
- Conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates.
Knowledge, skills and experience
- Expertise within the sector or business line
- Proven results as a Supervisor and\or Team Leader
- Business management experience
- Excellent client relationship building skills
- Expert on current trends in recruitment/talent attraction strategies
- Ability to multi-task and manage priorities
- Excellent written and verbal communication skills in Spanish and in English languages
Key Performance Indicators
- Achievement of contract performance KPIs
- Client satisfaction
- Contract P&L; performance against budget
- Employee Engagement
- Team productivity (GP/PE)
Reports to
- RPO Director, RPO Sr Account Manager, RPO Account Manager
Education
- Bachelor’s Degree or 3 years equivalent work experience required
- For Team Leaders with recruitment in English - English spoken with fluency and written with accuracy
All employees are required to exemplify the full suite of Randstad competencies and behaviours however the key competencies for this role include:
Strong Concepts
- Commercial acumen
- Client focus
Best People
- Team leadership
- Performance management
- Developing and coaching
- Resilience
- Works under pressure
- Passion for results
- Efficient implementation
Superior Brands
- Promotes core values
- Genuineness
Seniority level
- Seniority level
Associate
Employment type
- Employment type
Full-time
Job function
- Job function
Human Resources
- Industries
Human Resources Services
Referrals increase your chances of interviewing at Randstad Enterprise by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr