Job Title: Call Center RepresentativeSkills: Call Center, customer service, Finance, InsuranceExperience: 1 YearJob Location: Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MXOnsite roleWe at Coforge are hiring Call Center Representative with the following skillset:Requirements- 6–9 months of experience in a call center position (BFSI experience preferred).- Fluent in English – B2+ or C1 level.- Must live within 1.5 hours from the site.- Ability to work 10-hour shifts within the hours of operation (6:00 AM – 6:00 PM).- Comfortable with schedule: two 15-minute breaks and one 30-minute lunch .- Strong communication, problem-solving, and documentation skills.- Ability to manage escalations with professionalism and escalate to client when required.1. Loss Draft Call Center- Manage customer support calls related to loss draft claims .- Update claim information and notate/document in client systems.- Upload loss draft documentation as needed.- Resolve borrower questions and concerns, escalating when necessary.- Report escalations and complaints in the client’s complaint tracking system (CCS).2. Insurance Services Call Center- Handle borrower and agent calls regarding preferred insurance policies .- Strive for First Call Resolution (FCR) on incoming calls.- Update client systems with accurate information and upload documentation.- Resolve or escalate borrower questions and concerns in alignment with client procedures.3. Mortgage Servicing Call Center- Provide support related to borrower mortgage servicing .- Update and maintain accurate records in the tracking system.- Resolve questions and concerns, escalating when necessary for additional research.
📌 Call Center Representative
🏢 Coforge
📍 Comitán de Domínguez