*summary*:
as a human resources expert (people engagement expert) you will have an exciting opportunity to gain hands-on experience using innovative huma resources systems and positively impact the employee life cycle. You will play a crucial role in upholding the quality of services for our us and mexican employees and partners by promptly and effectively addressing their queries. Your expertise and insights should help champion innovation, a sense of community and improve our services, engagement, and the overall experience of our people.
*about the role*:
li-hybrid
*key responsibilities*:
- provide rapid, high quality and accurate response/support to all human resources related queries.
- take ownership for queries and be responsible for case opening and closing (end to end), serve as the first and final point of contact for the customer.
- guide and act as a consulting partner for human resources processes and systems related queries.
- contribute to enhancement of work instructions based on qa findings and process modifications.
- contribute to articles, maintain and sustain the knowledge repository for countries in scope.
- gather and monitor csat, feedback and surveys to drive continuous improvement for customer satisfaction.
- engage in regular monthly project activities.
- ensure compliance in line with data privacy, protection guidelines and other relevant legislation.
- provide support for transformation and technology initiatives.
- partner with po at location or country level as applicable. Meet shift requirements defined by the supporting country.
*essential requirements*:
- bachelor’s degree in hr/business administration or related field
- proficiency in english, spoken and written
- minimum 2 years’ experience in hr services (or similar service providing
- organizations). 1+ years’ experience with sap, workday, success factors or other workforce systems
- experience with ticketing management systems.proficiency in use of microsoft office; advanced excel skills is an advance
- work experience in virtual/remote teams is a plus
*desirable requirementes*:
- work experience in virtual/remote teams is a plus
- fluency in an additional regional language is a plus as french or portuguese
- novartis_ _is_ _committed_ _to_ _building_ _an_ _outstanding,_ _inclusive_ _work_ _environment_ _and_ _diverse_ _teams' _representative of the patients _and communities we serve._
division
people & organization
business unit
cts
location
mexico
site
insurgentes
company / legal entity
mx06 (fcrs = mx006) novartis farmacéutica s.a. de c.v.
Functional area
human resources
job type
full time
employment type
regular
shift work
no
*accessibility and accommodation*:
novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.