Manager, global salesforce platform architecture
ingredion is hiring for a new position of manager, global salesforce platform architecture. This role will be responsible for day‑to‑day oversight and optimization of ingredion’s salesforce platform and propel the use of salesforce’s capabilities, functionality, data models and reporting across functional clouds, championing standardization and adherence to governance. It will be accomplished via collaboration with business stakeholders, especially salesforce functional cloud owners, to design required business processes and collaborate with ingredion’s sfdc it team, as well as those focused on co‑dependent platforms such as sap, to implement and measure them. The role will prioritize the streamlining and standardization of the salesforce data models and optimize processes & cloud interdependencies in order to: improve opportunity pipeline accuracy and visibility; reduce user burden, making the platform invaluable to users; improve the availability and quality of data to enhance business outcomes and enable an improved customer experience; and advance analytics to provide actionable insights for gtm teams and the broader organization to support strategic decisions, investments and identification of growth opportunities. This role reports directly to the director, digital customer experience, ecommerce, crm & comex innovation, working closely with the global crm manager, regional crm business leads, salesforce functional cloud owners (commerce, marketing, service, crm etc.) and ingredion’s global it function to support an integrated and sustainable approach to sfdc platform development and optimization to enable commercial excellence and differentiated customer experience.
Core responsibilities
develop and drive adherence to standards relative to sfdc data models (e.g., accounts, contacts, opportunities) and define how these should be administered across clouds to assure consistent use, data interoperability, and analytics/reporting.
Facilitate the standardization of roles and profiles across the platform to assure appropriate hierarchical views into data/fields that fit the user’s business profile.
Support design, and adoption of enterprise end‑to‑end business process standards, kpis and scorecards for the spectrum of the global platform clouds while accommodating regional needs.
Support change management strategy and plans, including, with others, training and communications and corresponding kpi’s/dashboards, to drive adoption and usage of crm processes and systems/tools to deliver business impact.
Support strategy to build crm analytics to inform strategic decision making and identification of growth opportunities.
Provide thought leadership and recommendations on emerging and suitable salesforce and broader salesforce ecosystem capabilities and tools that create value for gtm employees and customers.
Partner with salesforce and other partner vendor customer success management teams to drive capability development of the salesforce platform and corresponding technologies/systems.
Qualifications
bachelor’s degree in a relevant business and/or technology focused discipline.
Mba is a plus.
Minimum 5 years of salesforce functional/architect experience in commercial, marketing, multi‑channel sales, crm, customer experience management and/or related fields.
Salesforce certification is highly desired (e.g., admin, advanced admin, sales cloud consultant).
Ability to prioritize, and develop business propositions that translate into actionable initiatives.
Experience in leading and managing complex projects with corresponding change management.
Ability to travel up to 15 %+ of the time.
Relocation available: yes, within country
ingredion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Manager, salesforce marketing cloud architect
role purpose:
architect and develop multi‑channel customer journeys within journey builder, ensuring scalability and maintainability.
Write and optimize sql queries to manage and manipulate data within sfmc databases.
Promote and share industry best practices related to development, strategy, testing, and accessibility.
Collaborate closely with marketing and data teams to translate campaign requirements into robust technical solutions.
Stay up‑to‑date with salesforce marketing cloud features, industry trends, and emerging martech innovations to continuously improve team capabilities.
Support code reviews, knowledge sharing, and documentation to maintain high‑quality standards.
Drive innovation in customer communications and template design, fostering a culture of continuous improvement.
Collaborate with inbox monster to monitor deliverability and communication rendering, ensuring optimal performance.
Oversee the development of personalized content within the movable ink platform and its integration into commercial and loyalty communications.
Key skills & experiences
education: bachelor's degree in computer science, marketing technology, or a related field, or equivalent professional experience.
Experience: four+ years of hands‑on experience with salesforce marketing cloud, including ampscript, journey builder, automation studio, content builder, and data extensions.
Proven experience leading or mentoring junior developers in a technical environment.
Salesforce certifications are a plus.
Understanding of americans with disabilities act (ada) compliance and advocacy for accessible communications.
Experience managing global translations at scale is preferred.
Demonstrated project management skills in multi‑stakeholder environments, including organizing, planning, and executing large‑scale projects.
Solid understanding of data privacy laws and can‑spam regulations.
Familiarity with mobile studio and integrating mobile messaging campaigns is a plus.
Experience with project management methodologies (e.g., agile) and tools is advantageous.
Experience working with data privacy regulations such as can‑spam, gdpr, or ccpa.
Experience engaging and influencing cross‑functional working partnerships in a global organization.
Experience of working within a complex business with a range of stakeholders with different needs.
Ability to maintain a service‑oriented team culture that delivers consistent, high‑quality work for ihg’s complex stakeholder group.
Strong project management skills to juggle multiple projects often having tight deadlines.
Excellent organizational skills with extreme attention to detail, accuracy and accountability.
Strong interpersonal and above‑average communication skills.
Benefits
room discounts across many properties.
Recharge days and volunteering days throughout the year.
Mywellbeing framework supporting health, lifestyle, and workplace wellbeing.
Inclusive culture that encourages personal growth.
Ihg hotels & resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.
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