Analista de emision y cambios page is loaded## analista de emision y cambioslocations: mexico city, mexicotime type: full timeposted on: posted todaytime left to apply: end date: may 22, 2026 (30 days left to apply)job requisition id: r-124228*objetivo del puesto*analizar, monitorear y gestionar el estatus de la cartera de prudential, así como otorgar seguimiento a las solicitudes de servicio, aclaraciones y reclamaciones, administrando la cartera de los agentes, identificando el tipo de requerimiento y brindado la asesoría en el momento requerido por parte del cliente, con la finalidad de cumplir con los niveles de servicio establecidos, mantener o incrementar la persistencia de la cartera y consolidar una relación de largo plazo con los clientes.*funciones del puesto*asesorar a los clientes para aclaraciones y quejas de servicio, a través de brindar una atención personalizada que permita atender a los requerimientos en general que presente el cliente, así como generar los reportes mensuales que sustenten la actividad realizada, con la finalidad de otorgar las soluciones enfocadas a la solución de los requerimientos recibidos, lo cual permita la retención del cliente.realizar, verificar y otorgar seguimiento a los trámites, mediante la aplicación de los requerimientos solicitados por el cliente, así como otorgando seguimiento al estatus de cada uno de los tramites, para brindar el estatus del marco general conocido como “información necesaria” que conserva el proceso de post emisión.reportar las quejas recibidas internamente o a través de la regulación externa, dando seguimiento a las solicitudes de servicio, aclaraciones o quejas recibidas, presentando mensualmente los reportes relacionados a estándares establecidos por la empresa y las quejas canalizados a través de la regulación externa. Con la finalidad de identificar a los clientes que cumplen con el perfil para el llenado del formato de auto certificación, asegurando así el cumplimiento de las políticas de la casa matriz, la normatividad vigente en méxico y permitir a las administraciones tributarias disponer de forma periódica de información fiscal de todas las inversiones que sus contribuyentes mantienen en otras entidades del extranjero y luchar contra la evasión fiscal.consolidar a los prospectos o candidatos recibidos para compra de productos o formar parte de la fuerza de ventas de prudential, canalizando la atención de las necesidades del cliente o del candidato a fuerza de ventas por parte del área comercial, para contribuir al crecimiento del proceso de venta de productos y reclutamiento de agentes.*perfil del puesto*escolaridad:* carrera técnica (enfocada a servicio y atención a clientes).*inglés:* intermedio*área(s) de experiencia:* área de call center - 3 años*conocimientos adicionales* gestión de actividades de call center, calidad y crm* conocimientos de la normatividad vigente referente a atención a clientes* conocimientos de operación del negocio asegurador-prudential is a multinational financial services leader with operations in the united states, asia, europe, and latin america. Leveraging its heritage of life insurance and asset management expertise, prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in mexico.we recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.prudential financial, inc. (nyse: pru), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of dec. 31, 2023, has operations in the united states, asia, europe, and latin america. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com.*our commitment to an inclusive workplace*prudential financial, inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within prudential.pgim, the global asset management business of prudential financial, inc. (nyse: pru), is a global investment manager with us $1.3 trillion in assets under management as of dec. 31, 2023. With offices in 18 countries, pgim’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about pgim, visit pgim.com.prudential financial, inc. (pfi) of the united states is not affiliated in any manner with prudential plc, incorporated in the united kingdom, or with prudential assurance company, a subsidiary of m&g plc, incorporated in the united kingdom. For more information please visit news.prudential.com.pgim inc. (pgim) is the principal asset management business of prudential financial, inc. (pfi), a company incorporated and with its principal place of business in the united states. Pfi of the united states is not affiliated in any manner with prudential plc, incorporated in the united kingdom or with prudential assurance company, a subsidiary of m&g plc, incorporated in the united kingdom.*our commitment to an inclusive workplace*prudential financial, inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within prudential.
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