A leading it service provider is seeking a head of service management in puebla to lead their itil strategy and service management practices. In this role, you will define the overall vision and ensure operational excellence while enhancing service maturity across all customer environments. The ideal candidate will have strong leadership experience in it service management, proficient understanding of compliance frameworks, and excellent communication skills. Attractive benefits like healthcare, bonuses, and ample development opportunities are offered.#j-*-ljbffr