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who are we?
amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5g era, and digitalize and automate their operations. Listed on the nasdaq global select market, amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com
job id: 199528
required travel: minimal
managerial: yes
location: mexico-guadalajara (am)
overall responsibility
responsible for one or more large-scale activities, including building and managing the strategy and roadmap to achieve business, operational, and delivery goals, as well as end-to-end management of testing engagements, including professional, financial, and hr aspects.
key responsibilities
1. lead sophisticated infra team/tasks in a matrix environment with diverse challenges.
2. interact and collaborate with multiple infra and it teams for environment setup, maintenance, and support.
3. act as a liaison with different functions to ensure streamlined processes.
4. mentor and coach project management, development teams, implementation groups, and customer architects.
5. ensure detailed shift handovers, monitor sla achievement, and track metrics.
6. resolve critical issues promptly within sla, maintaining a professional customer support experience.
7. evaluate new technologies to meet business needs.
8. promote communication and develop processes to encourage a multicultural team to achieve goals.
9. perform basic system operations and validate system artifacts.
10. document and report errors appropriately.
minimum requirements
* experience as an integration engineer across different sdlc stages.
* proficiency in shell scripting and automation.
* strong knowledge of unix/linux server platforms.
* deep understanding of middleware technologies (weblogic, websphere, ibm mq series, oracle tuxedo) and basic database skills.
* experience with cc tools.
* bachelor's degree in computer science, engineering, or related field.
preferred skills and benefits
* build skills across a broad scope of activities.
* support excellent products, analyze data, identify trends, and develop solutions.
* professional development opportunities.
* competitive benefits including health, dental, vision, life insurance, paid time off, sick leave, and parental leave.
additional information
amdocs is an equal opportunity employer committed to diversity and inclusion.
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