Location: tai po, new territories
we are seeking a process-optimizing and analytics-driven (senior) specialist – repair operations to join our team and support louis vuitton’s world-class client care services.
optimize & streamline repair operations
* ensure seamless repair excellence through cross-functional collaboration (repair workshop, spare parts, store, quality, and warehouse teams).
* own key performance indicators (kpis) such as quality, lead-time, and efficiency by analyzing bottlenecks, identifying areas for improvement, and implementing data-driven solutions.
* drive process re-engineering projects (e.g., new repair technologies, inventory optimization, workflow redesign).
* deliver actionable kpi reports: track trends, diagnose risks, and recommend improvements.
* manage external vendors and service providers to optimize repair processes and ensure alignment with service level agreements.
facilitate our world-class client care services support
* ensure efficient repair operations by accurately registering repairs, escalating complex cases, and following up on pending repairs.
* align store and client expectations by acting as the primary contact for repair-related matters, including providing updates on repair quotations, statuses, and handling special requests.
others
support departmental initiatives and ad hoc assignments, ensuring consistent and reliable service delivery.
profile
the candidate
* process-optimization mindset, ideally with experience in operational re-engineering.
* proven project management skills from start to finish.
* strong communication skills in english, cantonese, and mandarin (both written and spoken).
* critical thinker with a relentless drive for excellence and client-centric solutions.
* collaborative influencer: builds trust across teams and levels to achieve shared goals.
* deep appreciation and passion for luxury and the brand.
founded in paris in 1854, louis vuitton perpetuates the ambitious vision of its founder. From his origins as a master trunk maker, manufacturing boxes for everyday objects and wardrobes, louis vuitton and his successors introduced numerous innovations, including the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, louis vuitton’s legacy is expressed through its spirit of innovation, bold creations, and uncompromising pursuit of excellence.
crafting dreams starts with yours
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